Trusted Partner in transforming Customer-Experiences for Utilities
Just wanted to send a quick note to say we understand you’re probably trying to figure out and put into place plans for dealing with the unprecedented situation we’re all currently in.
We know that many of you have had to close your offices and that one area that utilities are concerned about is how to safely receive payments given the social distancing requirements that are now in effect.
Working with the Advanced Application Consultant was a true collaboration. He was extremely patient and we were dedicated to coming up with the best solutions to solve complex and unique problems to our situation.
FileNexus Enterprise Document Management Technology, proven at Harris sites across North America, is now available as an integrated offering for your Advanced System.
Advanced was a unanimous decision with the team. At every stage of the process they were able to answer all of our questions no matter the complexity. Their team took the time to understand our current and future needs, while keeping us informed of the changing technology landscape. Their product stood above others in terms of features and usability. Infinity CIS has the ability to integrate easily, and with their large number of installations we are confident this is the right solution for VGS. It was apparent from the early stages that Advanced builds relationships with their customers and we look forward to being partners for years to come.
The implementation of a comprehensive customer information and utility billing solution involves uncertainty, complexity and a lot of change in a relatively short amount of time. We use every tool in our arsenal to mitigate and combat this. This includes a combination of relying on our Project Management Professional certified project managers to lead our projects, an award-winning implementation methodology and clear, consistent communication throughout the project.
For nearly 20 years we’ve been building relationships with utility staff across California. We’ve earned their trust and business by taking the time to really understand each individual utility department’s specific concerns, business process needs and overall goals. With this in mind we’re able to configure our functionally rich software to provide solutions to any challenges our customers face. We also ensure that what we’ve put into place truly addresses each of our customer’s unique requirements.
As part of a Citywide Information Technology (IT) strategic plan and modernization program, the City was interested in selecting and implementing a new CIS solution that would transform the way the City operates, provide enhanced services to customers, and adapt to the ever changing utility landscape.
