Contact Us

We want to hear from you.

Get in Touch With Advanced

Have a question or need more information? Send us a message and our team will follow up shortly. We’re here to help, ready to connect, and look forward to learning more about your needs.

Customer Support:

Phone: (416) 496-0149
Toll-free: 1-888-355-7772
Email: info@advancedutility.com
Sales: sales@advancedutility.com

Business Hours:

Monday to Friday: 9 AM – 5 PM

Address:

8133 Warden Ave, Floor 7,
Markham, Ontario, Canada L6G 1B3

Looking for Support?

Please visit our TeamSupport page.

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Frequently Asked Questions

We provide customer information and billing solutions designed specifically for medium to large electric, water, gas, and multi-service utilities. Our solutions streamline billing, customer service, and operations through a flexible, scalable platform.

Yes, Advanced Utility Systems is a division of N. Harris Computer Corporation, which is governed by Constellation Software Inc., a publicly traded company on the Toronto Stock Exchange (CSU). This structure gives us the stability and backing of a global software leader.

Advanced Utility Systems has been in business since 1997, building strong customer relationships and delivering CIS/UB solutions to municipal, investor‑owned, and cooperative utilities ever since.

Yes, we provide comprehensive onboarding, training programs, and ongoing support through webinars, annual regional user group meetings, and our annual Harris Customer Training Conference (HCTC).

Our team combines decades of utility‑focused expertise with hands‑on experience gained from working inside municipal, cooperative, and investor‑owned utilities. This deep industry understanding shapes every solution we deliver, ensuring our CIS/UB technology is practical, intuitive, and aligned with real operational needs. We partner closely with each utility to provide guidance, continuity, and support that strengthen long‑term success.

You can request a demo by clicking the “Request a Demo” button in the top right-hand corner of this page, contact sales by emailing sales@advancedutility.com, fill out the contact form above, or by calling 1-888-335-7772.

We support both cloud-based and on-premise deployments, allowing utilities to align their internal polices on data privacy and infrastructure strategy.

Visit our TeamSupport portal to open a support ticket or browse our knowledge base.