New VP of Customer Support
Toronto, Ontario, August 24, 2026, | Advanced Utility Systems, a provider of customer information and billing solutions for utilities, has named Ren Nelson Vice President of Customer Support. Ren brings more than 20 years of experience leading customer support, customer success, and professional services teams. She has helped organizations improve service delivery, guide teams through periods of change, and build support operations designed to grow with…
Announcing the Newest Enterprise Sales Representative
Toronto, Ontario – Advanced Utility Systems, a leading provider of utility customer information and billing solutions, welcomes Tatiana Rojas as an Enterprise Sales Representative. Based in the Tampa Bay Area, Florida, Tatiana has more than 20 years of experience in technical sales, software solutions, manufacturing technology, and SaaS. Her background includes consultative sales, product demonstrations, partner development, and helping organizations use technology to address complex operational…
Why Utilities Are Moving to Modern CIS Solutions for Efficiency
Utilities face growing pressure to modernize aging infrastructure, increase personalized customer engagement, and use data to reshape how they operate. These challenges motivate many organizations to shift from legacy, heavily customized CIS platforms to native, modern CIS solutions that support agility, integration, and efficiency. This move helps utilities improve access to information, streamline workflows, and respond more effectively to customer needs. The Problem with Legacy CIS…
Hyper-Convenience: The New Standard for Utility Customer Experience
Customer expectations continue to change rapidly, and utilities now operate in a world where convenience is no longer a differentiator but a requirement. Hyper‑convenience describes a customer experience that is fast, simple, seamless, and available on the customer’s terms. What began as a trend in retail and technology has expanded across every industry, including energy. Utilities that embrace hyper‑convenience strengthen relationships, reduce friction, and build trust…
Yusuf Jiwajee: New VP of Sales and Marketing
Toronto, ON, July 28, 2026. Advanced Utility Systems promoted Yusuf Jiwajee to Vice President of Sales and Marketing. Jiwajee has been with Advanced for 17 years, most recently as Vice President of Customer Success and Technical Services, Client Support, working closely with utilities across North America and the Caribbean. In that role, Yusuf Jiwajee earned a reputation for staying close to clients and understanding the day-to-day…
Cloud Architecture Decisions in Utility Procurement
Why Infrastructure Model Matters More Than Most Contracts Acknowledge Municipal utilities face a convergence of pressures making software modernization both urgent and consequential. Aging SCADA systems, enterprise asset management platforms, and customer information systems built before 2003 are approaching or have lapsed into end-of-life conditions. Workforce transitions are accelerating as experienced operators retire, taking institutional knowledge with them. Federal cybersecurity mandates from EPA and CISA have…
The Utilities Workforce Cliff Is Here
Utilities across North America are facing a workforce shift that is affecting how they operate, plan, and serve customers. Many organizations now plan for shorter employee tenure, increased retirement eligibility, and rising expectations from the communities they serve. The ideas below outline a practical, forward-looking approach to maintaining operational strength over the next five years. A Workforce Shift That Requires Planning The U.S. Environmental Protection Agency…
Advanced Utility Systems Gives Back
AGM Fundraiser Provides More Than 3,000 Meals Through Daily Bread Food Bank At Advanced Utility Systems, we believe that when people come together to help one another, we can build a stronger community. That spirit was on full display during our Annual General Meeting (AGM) in June, when employees rallied in support of the Daily Bread Food Bank, one of Toronto’s leading organizations addressing food insecurity….
Creative Ways Utilities Are Gamifying Customer Engagement
Utilities have traditionally struggled to keep customers engaged beyond billing and outage notifications. Enter gamification, a strategy that transforms routine interactions into fun, rewarding experiences. By leveraging game mechanics like points, badges, and leaderboards, utilities can motivate customers to save energy, participate in programs, and build loyalty. Here are six creative gamification customer engagement strategies solving real utility challenges. Energy-Saving Competitions Customers often struggle to find…
