Join Us for HCTC 2023

The Advanced team had so much fun seeing you in Las Vegas, and we can’t wait to spend time with you again. Join us for the Harris Customer Training Conference (HCTC)  at the Gaylord Palms Resort in sunny Orlando, FL, for a magical learning experience. 

Advanced Utility Systems announces update to customer information system

For 25 years, Advanced has been part of the journey of small and large municipal utilities and cooperatives – helping them digital transform their customer information and billing management. During this journey, we have grown to be one of the largest billing software providers, making the lives of millions easier, better and smarter. As utilities have evolved, we have grown with them over time.

Infinity CIS helps the Town of Gilbert, AZ modernize their utility

Gilbert is committed to becoming the City of the Future. Investing in new technology like Infinity CIS is one way to help us get there. Infinity CIS will allow our customer service team to communicate electronically with various departments within the Town and send service orders to field staff in real time. Most importantly, this new system will help us better serve the residents of Gilbert. Further, Infinity CIS has the flexibility we were looking for and will prepare us for moving to AMI functionality in the near future.

How Advanced rapidly transitioned five utilities to Infinity CIS

When presented with a challenge, our Professional Services team is able to roll up their sleeves and get the job done. No matter the conditions we are able to come up with timely, relevant and helpful solutions to meet utilities’ needs.

Further, we were excited to take on this opportunity as it was a chance to further highlight and demonstrate how flexible and easily configurable Infinity CIS is.

How Advanced Completed Two Successful Remote Go Lives

Our staff are comprised of problem solvers who are dedicated to the success of our customers when it comes to customer information and utility billing management. We have been successful in being agile enough to adapt to current conditions and our implementation methodology is designed to flex for any situation.

Infinity CIS. It’s time for something new.

As a trusted and vital member of the community, utilities can’t afford to take a chance on an unproven customer information and utility billing system. Infinity CIS has an extensive track record of working seamlessly as part of a utility’s operations to support them in providing service in a reliable, safe and efficient manner while also maintaining excellence as a customer focused organization.

Infinity CIS in the Cloud

Increasingly more and more utilities are moving their IT operations to the cloud. We can understand why as there are many benefits to taking advantage of this deployment model.

City of Missoula, Montana Successfully Completes Infinity CIS Version Upgrade

Advanced was with us every step of the way from start to finish. Every role, be it our project manager, technical consultant, or product trainer was attentive to our process and invested in our success. We started our upgrade process from a position that had lost significant institutional knowledge of the working parts of many of our daily processes within our CIS. Advanced helped us rediscover that knowledge and then some through training, a thorough inspection of our activities, and through comparison with other clients.