Expanding our presence in California one utility at a time, and transforming the way they do business along the way

March 29, 2019 | Ontario, CA and Toronto, ON

The City of Ontario Utilities Department, located 35 miles east of downtown Los Angeles, has a mission to focus on good customer service, sustainability and environmental stewardship. To support this mission the City is turning to Advanced Utility Systems and our comprehensive Infinity suite of applications to manage their entire meter-to-cash process and beyond.

  • Customer Since: 2018
  • Number of Accounts: 35,000
  • Services: Water, Sewer, Solid Waste

For nearly 20 years we’ve been building relationships with utility staff across California. We’ve earned their trust and business by taking the time to really understand each individual utility department’s specific concerns, business process needs and overall goals. With this in mind we’re able to configure our functionally rich software to provide solutions to any challenges our customers face. We also ensure that what we’ve put into place truly addresses each of our customer’s unique requirements.

— Executive Vice President, Advanced Utility Systems

By employing a tailor-made approach and focusing on one utility at a time we’ve been able to build a solid customer base in California. Along with our approach, our project teams include local California staff that have extensive utility industry experience. Added to this we’ve become adept at responding to the dynamic nature of utility needs in California.

Some examples include:

  • Offering a cloud solution to accommodate remote employees
  • Providing conservation functionality that supports rebate and customer incentive programs
  • Being proactive in handling State mandates

The City of Ontario will take advantage of our reliable, modern customer information and billing solution, Infinity CIS for their entire meter-to-cash process.

To help transform the City of Ontario we are going beyond meter-to-cash and providing them with additional tools to ensure they stay relevant, including:

Infinity Customer Engagement Portal – Online Customer Portal that provides an exceptional customer experience

Infinity Field Workforce Management – Field Service Solution that automates the service order process

For additional information contact:

fi-br-smartphone(888) 355-7772 x4

About Advanced and Harris:

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris’ focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at Harriscomputer.com, or call 1-888-847-7747.