March 29, 2019 | Ontario, CA and Toronto, ON
The City of Ontario Utilities Department, located 35 miles east of downtown Los Angeles, has a mission to focus on good customer service, sustainability, and environmental stewardship. To support this mission, the City is turning to Advanced Utility Systems and our comprehensive CIS Infinity suite of applications to manage their entire meter-to-cash process and beyond.
- Customer Since: 2018
- Number of Accounts: 35,000
- Services: Water, Sewer, Solid Waste
For nearly 20 years we’ve been building relationships with utility staff across California utilities. We’ve earned their trust and business by taking the time to really understand each individual utility department’s specific concerns, business process needs and overall goals. With this in mind we’re able to configure our functionally rich software to provide solutions to any challenges our customers face. We also ensure that what we’ve put into place truly addresses each of our customer’s unique requirements.
— Executive Vice President, Advanced Utility Systems
By employing a tailor-made approach and focusing on one utility at a time, we’ve been able to build a solid customer base in California. In addition to our approach, our project teams include local California staff with extensive utility industry experience. In addition, we’ve become adept at responding to the dynamic nature of utility needs in California.
Some examples include:
- Offering a cloud solution to accommodate remote employees
- Providing conservation functionality that supports rebate and customer incentive programs
- Being proactive in handling State mandates
The City of Ontario will take advantage of our reliable, modern customer information and billing solution, Infinity CIS, for its entire meter-to-cash process.
To help transform the City of Ontario, we are going beyond meter-to-cash and providing them with additional tools to ensure they stay relevant, including:
Infinity Customer Engagement Portal – Online Customer Portal that provides an exceptional customer experience
Infinity Field Workforce Management – A field service solution that automates the service order process
