April 9, 2019 | Providence, RI and Toronto, ON
Implementing a comprehensive customer information and utility billing solution involves uncertainty, complexity, and significant change in a relatively short time. We use every tool in our arsenal to mitigate and combat this. This includes relying on our Project Management Professional-certified project managers to lead our projects, an award-winning implementation methodology, and clear, consistent communication throughout the project.
The result?
On-time, on-budget implementations of Infinity CIS and complementary solutions for our customers, including, most recently, Narragansett Bay Commission.
- Customer Since: 2017
- Number of Accounts: 80,000
- Service: Sewer
The Narragansett Bay, an estuary with over 400 miles of coastline, is a critical part of Rhode Island’s culture and economy. As the largest sewer utility in the State, Narragansett Bay Commission is committed to protecting the environment through improved technology and conservation efforts.
At Narragansett Bay Commission, utilizing our proven implementation process, we ‘left no stone unturned’ and they were open for business on Monday morning – after the cutover – and that day was as uneventful as any other. We laid all the necessary groundwork prior to the go-live date and ensured it was ‘business as usual’ for their staff as well as their customers.
We understand that replacing a mission critical system is a huge undertaking. This effort required a dedicated commitment from all those involved. I am very proud of the Advanced team but also want to commend the leadership and staff at Narragansett Bay Commission for this great accomplishment.
— Executive Vice President, Advanced Utility Systems
With Infinity CIS in place, Narragansett Bay will take advantage of the following:
- A future-proof system that is based on reliable, widely-used technology
- Configuration of business rules using sophisticated tools, eliminating unexpected, budget-breaking custom coding projects
- Actions and system workflow that reduce manual processes and improve operational efficiencies
- Our REST API that makes integration simple and reliable
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to municipal, investor-owned, and cooperative utilities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has provided feature-rich, robust turnkey solutions to all levels of local government, as well as public power and water markets, throughout North America. Harris focuses on building long-term relationships with our customers and ensuring we meet their changing needs over time. For further information on Harris Computer Systems, please visit our website at Harriscomputer.com, or call 1-888-847-7747.
For more information on Advanced and CIS Infinity ®, please contact us at advancedutility.com/contact
