CIS Infinity Customer Information System
CIS Infinity Customer Information Systems is a comprehensive customer information system and utility billing platform designed to meet the evolving needs of electric, water, gas, and multi-service providers. Its flexible, scalable architecture streamlines billing, customer service, and operational workflows, supporting complex rate structures, real-time data access, and seamless integration with third-party applications. With robust analytics, mobile-friendly interfaces, and options for cloud or on-premise deployment, CIS Infinity empowers utilities to deliver exceptional customer experiences while improving efficiency and reducing costs. The platform’s modern dashboard-style user interface features configurable tiles and customizable layouts, enabling utility staff to quickly access key information and respond to inquiries with speed and accuracy.
With proven performance across 134 utility companies and 6.6 million customer service points, CIS Infinity delivers a uniquely powerful and sustainable solution for modern utility operations.
CIS Infinity Customer Information System offers true interoperability, supporting integration with any third-party solution via robust APIs and preferred partner adapters. Utilities are never locked into a single vendor and can innovate quickly.
CIS Infinity’s dashboard-style interface is intuitive and modern, featuring configurable tiles and customizable layouts that make navigation easy for utility staff. This design enables quick access to key information, improving first-call resolution and enhancing both user and customer experiences.
Flexible Deployment: Cloud or On-Premise
CIS Infinity offers flexible deployment options, allowing utilities to choose between secure cloud-based hosting or traditional on-premise installations. This versatility ensures organizations can align their customer information system with internal policies for data privacy, cybersecurity, and infrastructure strategy, while benefiting from scalability, reliability, and cost-effectiveness in either environment.
Secure and Compliant
CIS Infinity is built with security and compliance at its core, ensuring utilities meet the highest standards for data protection and regulatory requirements. The platform is audited to be SOC 2 Type I compliant and supports alignment with industry frameworks such as NIST 800-53, StateRAMP, CCPA, and GDPR, giving organizations confidence that sensitive customer data is safeguarded and operations remain in full regulatory alignment.
AI-Powered Features
CIS Infinity leverages advanced AI-powered features to enhance utility operations and customer engagement. The platform includes semantic search for intuitive data discovery and reporting and intelligent automation tools that streamline workflows and support real-time decision-making, helping utilities deliver efficient, tailored service experiences.
Efficiency and productivity
Proven Out-of-the-Box Functionality
CIS Infinity is delivered as a true Commercial Off-the-Shelf (COTS) solution, ready to deploy with proven, industry-standard functionality for utilities of all sizes. Our platform is designed to meet your needs out of the box, minimizing the need for extensive customization and enabling rapid implementation so you can start realizing value quickly. With base runtime functionality, optional modules, and flexible configuration options, CIS Infinity empowers utilities to streamline operations and reduce the total cost of ownership.
Streamlined Processes and Maximized Efficiency
CIS Infinity helps utility teams streamline processes and maximize productivity by automating routine tasks and simplifying complex workflows. With configurable dashboards and intuitive tools, staff can quickly access the information they need, reduce manual effort, and focus on delivering exceptional service. The platform’s flexible design supports efficient collaboration and real-time decision-making, empowering every team member to work smarter and achieve more each day.
Meter-to-Cash Data in One Place
CIS Infinity brings all meter-to-cash data together in one place, making it easy for utility teams to access the information they need. With every aspect of the revenue cycle—from meter reads and billing to payments and collections—centralized within a single platform, staff can quickly analyze trends, monitor performance, and respond to operational challenges. Infinity BI transforms raw data into robust reports and interactive dashboards for deeper analysis, empowering teams to uncover actionable insights and drive strategic improvements.
Extend the Power of CIS Infinity
SMS Texting
Keep customers informed with the communication channel they use most. Integrated SMS messaging allows utilities to send real-time alerts, payment reminders, service notifications, outage updates, appointment confirmations, and other important messages directly to customers’ mobile devices. Two-way texting capabilities also make it easy for customers to respond, ask questions, report issues, and stay connected without waiting on hold. By combining customer and account information from CIS Infinity with automated text communications, utilities can improve response rates and reduce call volumes.
Mobile Workforce Management
Connect the office and the field with real-time workforce management. Mobile field service tools integrate with CIS Infinity to automate service order creation, dispatching, scheduling, routing, and completion. Work orders are delivered directly to field personnel, while updates, notes, photos, and customer signatures flow back automatically to customer service and operations teams. Utilities gain greater visibility into field activities, improve scheduling efficiency, reduce travel time, and provide faster service to customers while ensuring everyone works from the same accurate information.
Customer Engagement
Build stronger customer relationships through personalized, ongoing communications that extend beyond the monthly bill. Customer engagement solutions help utilities deliver targeted educational content, service information, billing resources, conservation programs, outage communications, personalized videos, and self-service opportunities across digital channels. When combined with CIS Infinity customer data, utilities can provide relevant information at the right time, increasing customer satisfaction, encouraging program participation, and strengthening trust through consistent, meaningful interactions.
