News

Infinity CIS helps the Town of Gilbert, AZ modernize their utility

Gilbert is committed to becoming the City of the Future. Investing in new technology like Infinity CIS is one way to help us get there. Infinity CIS will allow our customer service team to communicate electronically with various departments within the Town and send service orders to field staff in real time. Most importantly, this new system will help us better serve the residents of Gilbert…

Advanced launches new Infinity Customer Engagement Portal

During our demonstrations of Infinity.Link Enterprise it was clear that considerable thought had been put into the customer experience beyond the traditional utility bill pay experience and that the solution would be a good fit for Loveland. We were aiming to make it easier to do business with the utility and allow customers to accomplish tasks as quickly and as easily as possible. Overall we wanted…

How Advanced rapidly transitioned five utilities to Infinity CIS

When presented with a challenge, our Professional Services team is able to roll up their sleeves and get the job done. No matter the conditions we are able to come up with timely, relevant and helpful solutions to meet utilities’ needs. Further, we were excited to take on this opportunity as it was a chance to further highlight and demonstrate how flexible and easily configurable Infinity CIS…

Infinity CIS. It’s time for something new.

As a trusted and vital member of the community, utilities can’t afford to take a chance on an unproven customer information and utility billing system. Infinity CIS has an extensive track record of working seamlessly as part of a utility’s operations to support them in providing service in a reliable, safe and efficient manner while also maintaining excellence as a customer focused organization.