Join Us for HCTC 2023
The Advanced team had so much fun seeing you in Las Vegas, and we can’t wait to spend time with you again. Join us for the Harris Customer Training Conference (HCTC) at the Gaylord Palms Resort in sunny Orlando, FL, for a magical learning experience.
Advanced Utility Systems announces update to customer information system
For 25 years, Advanced has been part of the journey of small and large municipal utilities and cooperatives – helping them digital transform their customer information and billing management. During this journey, we have grown to be one of the largest billing software providers, making the lives of millions easier, better and smarter. As utilities have evolved, we have grown with them over time.
Infinity CIS to enhance customer experience at San Gabriel Valley Water Company, CA
In addition to improving and enhancing the internal and external customer service experience, Advanced believes it is important to support its customers beginning with the contract negotiations stage all the way through to the ongoing post live support phase.
City of McKinney, TX selects Infinity CIS as integral part of ERP Software System
Our solution is designed for a straightforward and uncomplicated implementation. It fits easily into your software ecosystem and as a result ensures a positive customer experience during the implementation. With the demands of running a utility we make sure our implementation is as hassle free as possible.
Advanced Utility Systems completes 16 successful go-lives over the past year
We really appreciated that Advanced did not outsource the implementation of Infinity CIS to a third party. The implementation was streamlined and straightforward because our dedicated team was comprised of experts when it came to Infinity CIS.
Infinity CIS helps the Town of Gilbert, AZ modernize their utility
Gilbert is committed to becoming the City of the Future. Investing in new technology like Infinity CIS is one way to help us get there. Infinity CIS will allow our customer service team to communicate electronically with various departments within the Town and send service orders to field staff in real time. Most importantly, this new system will help us better serve the residents of Gilbert…
Advanced launches new Infinity Customer Engagement Portal
During our demonstrations of Infinity.Link Enterprise it was clear that considerable thought had been put into the customer experience beyond the traditional utility bill pay experience and that the solution would be a good fit for Loveland. We were aiming to make it easier to do business with the utility and allow customers to accomplish tasks as quickly and as easily as possible. Overall we wanted…
City of Boca Raton, Florida looks to Infinity CIS for modern, reliable Customer Information System
“Along with the extensive core functionality and best practices inherent in Infinity CIS that utilities, looking for a modern upgrade to their current CIS, have consistently turned to, our system is the one utilities select time and time again because it is proven and reliable and they know it will be up and running 24/7/365.”
How Advanced rapidly transitioned five utilities to Infinity CIS
When presented with a challenge, our Professional Services team is able to roll up their sleeves and get the job done. No matter the conditions we are able to come up with timely, relevant and helpful solutions to meet utilities’ needs.
Further, we were excited to take on this opportunity as it was a chance to further highlight and demonstrate how flexible and easily configurable Infinity CIS…