For utilities and municipalities, seamless integration of Customer Information Systems (CIS) is no longer a luxury but a necessity. Imagine a system where billing, customer service, field operations, and compliance are all interconnected, working in perfect harmony. This is the promise of CIS Infinity, a solution designed to integrate effortlessly…
Selecting the right customer information utility billing software is crucial for utilities aiming to streamline operations, improve customer service, and ensure accurate billing. With numerous options available, it can be challenging to determine which software best meets your needs. Here are key features and considerations to help you make an…
How SmartWorks Compass and CIS Infinity Help Utilities Save Water, Money, and Time Water conservation isn’t just a sustainability buzzword—it’s a regulatory requirement and operational imperative for utilities. As water scarcity grows more severe across North America, utilities are under mounting pressure to reduce water loss and better manage customer-side…
Today’s utility customers expect fast communication, clear updates, and dependable service, especially during outages. Meeting those expectations is key to customer satisfaction. CIS Infinity and DataVoice provide the tools utilities need to keep customers informed, reduce frustration, and build trust every step of the way. 1. Real-Time Outage Management and…