Top Ten Benefits of Using Personalized Video Engagement Software
In today’s fast-paced digital world, utilities are looking for ways to personalize their communications with customers. Traditional methods such as web portals, office visits, email, and direct mail have their merits, but they often fall short in effectiveness and customer satisfaction because they lack the personal touch that everyone expects these days. Today’s game-changer is personalized video engagement software like SmartVX. SmartVX is a power video…
Choosing the Right Customer Information and Utility Billing Software
Choosing the right customer information and utility billing software is crucial for utility companies aiming to streamline operations, enhance customer service, and ensure accurate billing. With numerous options available, it can be challenging to determine which software best meets your needs. This guide will help you navigate the selection process by highlighting key considerations and top solutions in the market. What Kind of Customer Information and…
CIS and AMI: Share Data for Maximum Customer Engagement and Experience
Utilities, driven by operational efficiency, sustainability, and stronger customer relationships, continue evolving their customer experience agenda in search of a modern utility experience for peak engagement performance. AMI data, combined with the capabilities of CIS systems, provides utilities with the tools to reimagine customer engagement. This powerful combination of insights enables utilities to move beyond essential service delivery, fostering a more collaborative and customer-centric approach to…
Top 5 Predictions for Modern Utility CX in 2025
As we approach 2025, utilities face new challenges and exciting opportunities in customer experience (CX). Customers today expect personalized, proactive, and seamless interactions, and utilities must respond in kind. Here are five predictions on what’s next for modern utility CX and how your organization can get ahead by building stronger, trust-driven customer relationships. 1. Personalization Becomes a Non-Negotiable Personalization has shifted from being a “nice-to-have” to…
Revolutionizing Utility Billing: Unleashing the Power of the Cloud for a Secure, Dynamic Future.
In today’s rapidly evolving landscape, utility companies face numerous decisions about keeping their community’s data safe. From ensuring robust security measures to obtaining qualified IT professionals, the need for innovative solutions is more pressing than ever. Moving your customer information and utility billing system (CIS/UB) to the cloud is one of those decisions that, if you haven’t considered it yet, you may have too soon. Here’s…
Why Utilities Should Move Their UB/CIS to the Cloud
In today’s digital age, utilities and municipalities are increasingly considering cloud-based solutions for their utility billing and customer information systems. This shift offers numerous advantages, from improved efficiency to enhanced security. In this guide, we’ll explore the key reasons making the move to the cloud is a smart decision for utilities and municipalities. Enhanced Efficiency and Scalability Cloud-based utility billing systems offer unparalleled efficiency and scalability….
Unlock Your Smart Infrastructure with SmartWorks Compass
SmartWorks Compass is your solution for maximizing the value of your smart infrastructure investments. Designed for electric, water, and gas utilities, it combines powerful meter data management (MDM), advanced analytics, and AI-driven insights to optimize your operations, leading to better decisions based on higher-quality data.
You Don’t Want to Miss HCTC 2024!
The Advanced team had so much fun seeing you in Orlando, and this year, we have even more learning in store for you. Join us for the Harris Customer Training Conference (HCTC) at the Marriot Marquis in historic and thriving Atlanta, GA, for a fantastic learning experience.
Mark Wilkinson Appointed as Advanced Utility Systems’ Executive Vice President
Advanced Utility Systems, a leading organization in customer information and utility billing systems, is pleased to announce that Mark Wilkinson has been appointed its new Executive Vice President.