Trusted Partner in transforming Customer-Experiences for Utilities
SmartWorks Compass is your solution for maximizing the value of your smart infrastructure investments. Designed for electric, water, and gas utilities, it combines powerful meter data management (MDM), advanced analytics, and AI-driven insights to optimize your operations, leading to better decisions based on higher-quality data.
The Advanced team had so much fun seeing you in Orlando, and this year, we have even more learning in store for you. Join us for the Harris Customer Training Conference (HCTC) at the Marriot Marquis in historic and thriving Atlanta, GA, for a fantastic learning experience.
Advanced Utility Systems, a leading organization in customer information and utility billing systems, is pleased to announce that Mark Wilkinson has been appointed its new Executive Vice President.
The Advanced team had so much fun seeing you in Las Vegas, and we can’t wait to spend time with you again. Join us for the Harris Customer Training Conference (HCTC) at the Gaylord Palms Resort in sunny Orlando, FL, for a magical learning experience.
For 25 years, Advanced has been part of the journey of small and large municipal utilities and cooperatives – helping them digital transform their customer information and billing management. During this journey, we have grown to be one of the largest billing software providers, making the lives of millions easier, better and smarter. As utilities have evolved, we have grown with them over time.
In addition to improving and enhancing the internal and external customer service experience, Advanced believes it is important to support its customers beginning with the contract negotiations stage all the way through to the ongoing post live support phase.
Our solution is designed for a straightforward and uncomplicated implementation. It fits easily into your software ecosystem and as a result ensures a positive customer experience during the implementation. With the demands of running a utility we make sure our implementation is as hassle free as possible.
We really appreciated that Advanced did not outsource the implementation of Infinity CIS to a third party. The implementation was streamlined and straightforward because our dedicated team was comprised of experts when it came to Infinity CIS.
Gilbert is committed to becoming the City of the Future. Investing in new technology like Infinity CIS is one way to help us get there. Infinity CIS will allow our customer service team to communicate electronically with various departments within the Town and send service orders to field staff in real time. Most importantly, this new system will help us better serve the residents of Gilbert. Further, Infinity CIS has the flexibility we were looking for and will prepare us for moving to AMI functionality in the near future.
During our demonstrations of Infinity.Link Enterprise it was clear that considerable thought had been put into the customer experience beyond the traditional utility bill pay experience and that the solution would be a good fit for Loveland. We were aiming to make it easier to do business with the utility and allow customers to accomplish tasks as quickly and as easily as possible. Overall we wanted to increase the use of online tools like alerts, outage maps, and customer self-service to enable digitally engaged customers.
