April 28, 2020 | Missoula, MT and Toronto, ON
Advanced Utility Systems completed a successful integration with the City of Missoula, MT.
Advanced assembled a great team to get us through our upgrade as painlessly as possible. We focused largely on testing rubrics of main features of the product, and custom requirements based on our specific environment and daily processes. In our weekly meetings with Advanced, we would discuss our roadblocks that we had been tracking in their ticketing system, and decided which resource we needed to solve the problem. Dedication to rigorous, comprehensive testing and iterative configuration adjustment ultimately lead to our timely success.
— Andrew Blyzka, Software Developer, City of Missoula
- Customer Since: 2017
- Number of Accounts: 37,000
- Service: Water
Two of the biggest factors contributing to the City of Missoula’s successful upgrade projects are our experience working with over 40 utilities to get them live on our latest version and the dedication and expertise of our team.
Advanced was with us every step of the way from start to finish. Every role, be it our project manager, technical consultant, or product trainer was attentive to our process and invested in our success. We started our upgrade process from a position that had lost significant institutional knowledge of the working parts of many of our daily processes within our CIS. Advanced helped us rediscover that knowledge and then some through training, a thorough inspection of our activities, and through comparison with other clients.
Although we have the financial backing of a large corporation, Advanced as an organization still retains the agility to provide customized, tailored service to our customers. Each of our version upgrade projects has a dedicated team of knowledgeable experts that ensures our customers are able to advantage of best practices and have a CIS system that fully reflects how they specifically do business.
— Executive Vice President, Advanced Utility Systems
With the latest version of CIS Infinity in place, the City of Missoula, MT, is looking forward to beginning its GIS integration and exploring other opportunities offered by our REST API to make its utility operations more seamless across multiple software platforms.
