December 19, 2020 | Boca Raton, FL and Toronto, ON
Facing several challenges with their existing Utility Billing software systems environment, from cumbersome system navigation to limited querying and reporting functionality, and inadequate functionality to limited automated workflow processes, the City of Boca Raton (the City) initiated a project to identify and implement a more modern Customer Information System. After a three-phased evaluation process that included a proposal submission, presentations and reference checks,CIS Infinity by Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced) was selected to address these challenges as well as streamline the collection and processing of information and to facilitate the standardization and timely access to information.
- Customer Since: 2019
- Number of Accounts: 37,000
- Services: Water, Sewer, Solid Waste
The City’s Utility Services Department provides superior water and wastewater services to the residents of Boca Raton 24 hours a day, seven days a week. Their team includes 160 utility industry professionals who work around the clock to monitor water quality, water pressure, and wastewater systems, and to handle emergencies as they arise.
While working year-round to provide quality, essential services to the community, the Utility Services team is also investigating the best alternatives and options to address future needs and potential impacts. While utilities across the country are dealing with failing infrastructure, Boca Raton is getting ahead of this challenge by investing in upgrades and adopting cutting-edge technology.
“Along with the extensive core functionality and best practices inherent in CIS Infinity that utilities, looking for a modern upgrade to their current CIS, have consistently turned to, our system is the one utilities select time and time again because it is proven and reliable and they know it will be up and running 24/7/365.”
— Executive Vice President, Advanced Utility Systems
