Trusted Partner in transforming Customer-Experiences for Utilities
When presented with a challenge, our Professional Services team is able to roll up their sleeves and get the job done. No matter the conditions we are able to come up with timely, relevant and helpful solutions to meet utilities’ needs.
Further, we were excited to take on this opportunity as it was a chance to further highlight and demonstrate how flexible and easily configurable Infinity CIS is.
Our staff are comprised of problem solvers who are dedicated to the success of our customers when it comes to customer information and utility billing management. We have been successful in being agile enough to adapt to current conditions and our implementation methodology is designed to flex for any situation.
As a trusted and vital member of the community, utilities can’t afford to take a chance on an unproven customer information and utility billing system. Infinity CIS has an extensive track record of working seamlessly as part of a utility’s operations to support them in providing service in a reliable, safe and efficient manner while also maintaining excellence as a customer focused organization.
Increasingly more and more utilities are moving their IT operations to the cloud. We can understand why as there are many benefits to taking advantage of this deployment model.
Advanced was with us every step of the way from start to finish. Every role, be it our project manager, technical consultant, or product trainer was attentive to our process and invested in our success. We started our upgrade process from a position that had lost significant institutional knowledge of the working parts of many of our daily processes within our CIS. Advanced helped us rediscover that knowledge and then some through training, a thorough inspection of our activities, and through comparison with other clients.
Just wanted to send a quick note to say we understand you’re probably trying to figure out and put into place plans for dealing with the unprecedented situation we’re all currently in.
We know that many of you have had to close your offices and that one area that utilities are concerned about is how to safely receive payments given the social distancing requirements that are now in effect.
Working with the Advanced Application Consultant was a true collaboration. He was extremely patient and we were dedicated to coming up with the best solutions to solve complex and unique problems to our situation.
FileNexus Enterprise Document Management Technology, proven at Harris sites across North America, is now available as an integrated offering for your Advanced System.
Advanced was a unanimous decision with the team. At every stage of the process they were able to answer all of our questions no matter the complexity. Their team took the time to understand our current and future needs, while keeping us informed of the changing technology landscape. Their product stood above others in terms of features and usability. Infinity CIS has the ability to integrate easily, and with their large number of installations we are confident this is the right solution for VGS. It was apparent from the early stages that Advanced builds relationships with their customers and we look forward to being partners for years to come.
The implementation of a comprehensive customer information and utility billing solution involves uncertainty, complexity and a lot of change in a relatively short amount of time. We use every tool in our arsenal to mitigate and combat this. This includes a combination of relying on our Project Management Professional certified project managers to lead our projects, an award-winning implementation methodology and clear, consistent communication throughout the project.
