Advanced launches new Infinity Customer Engagement Portal
February 2, 2021 | Toronto, ON
What one of our customers has to say:Your customers are your main focus and priority. A solution that can make their lives easier while also streamlining your processes would greatly contribute to the success of any utility.
With this in mind, Advanced Utility Systems is proud to announce the official launch of Infinity.Link Enterprise, our new customer engagement portal.
It upgrades the customer experience by offering a comprehensive, well-designed user interface so customers can quickly pinpoint the information they need. This has the added benefit of minimizing common service requests so that your customer service and billing professionals can address more complex customer inquiries.
Beyond just facilitating common self-service activities however, Infinity.Link Enterprise also empowers and educates your customers by providing transparency to their bills and usage as well as personalized, actionable advice on how to save.
The My Alerts widget of the solution shows current active alerts based on customer settings and services including Bill/Usage Thresholds and High Usage/Leak Detection. It can also display Outages and other configurable options.
What one of our customers has to say:
During our demonstrations of Infinity.Link Enterprise it was clear that considerable thought had been put into the customer experience beyond the traditional utility bill pay experience and that the solution would be a good fit for Loveland. We were aiming to make it easier to do business with the utility and allow customers to accomplish tasks as quickly and as easily as possible. Overall we wanted to increase the use of online tools like alerts, outage maps, and customer self-service to enable digitally engaged customers.
Infinity.Link Enterprise presents customer options that are easy to read and understand, provides low-effort issue resolution and serves as an information hub and marketing and brand communications platform.
— Lindsey Johansen, Communications and Marketing Manager, City of Loveland, CO
In addition, Infinity.Link Enterprise provides industry-leading Smart Forms – robust, comprehensive, web forms to maximize workflow efficiencies.
It also allows you to get the most out of your smart meter investment as our solution provides real-time AMI/AMR/MDM/OMS integration, interactive charting, and data downloads, reporting, analytics, notifications/alerts and pricing comparisons.
Infinity.Link Enterprise is powered by SilverBlaze Solutions. Advanced is able to add this product to its suite of applications with the acquisition of SilverBlaze Solutions Inc. by our parent company, Harris in 2020. For further details please click here.
For additional information contact:
Vince Pecorella, Senior Sales Account Manager
Advanced Utility Systems
(888) 355-7772 x345
vpecorella@advancedutility.com
For more information on Advanced and CIS Infinity ® please visit our website at www.advancedutility.com or contact us at www.advancedutility.com/contact.asp
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris’ focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at Harriscomputer.com, or call 1-888-847-7747.