Imagine a world where your utility company anticipates your needs and provides seamless, personalized service at every touchpoint. This idea is no longer a distant dream but a reality, thanks to the transformative power of artificial intelligence (AI). AI has emerged as a transformative force across various industries in recent…
In today’s fast-paced digital world, utilities face the challenge of staying competitive while meeting ever-evolving customer expectations. Traditional on-premise systems are becoming outdated, and a more flexible, scalable, and secure solution is more pressing than ever. Enter cloud-based CIS/UB—the future of utility management. Imagine a system that not only reduces costs…
Many companies are struggling with outdated, on-premise Customer Information Systems (CIS) in today’s fast-paced utility industry. These aging systems can’t keep up with modern demands, leading to inefficiencies and customer dissatisfaction. If this scenario sounds familiar to you, it may be time to consider a cloud-based CIS software. Reasons to…
Choosing the right customer information and utility billing software is crucial for utility companies aiming to streamline operations, enhance customer service, and ensure accurate billing. With numerous options available, it can be challenging to determine which software best meets your needs. This guide will help you navigate the selection process…
In addition to improving and enhancing the internal and external customer service experience, Advanced believes it is important to support its customers beginning with the contract negotiations stage all the way through to the ongoing post live support phase.
Our solution is designed for a straightforward and uncomplicated implementation. It fits easily into your software ecosystem and as a result ensures a positive customer experience during the implementation. With the demands of running a utility we make sure our implementation is as hassle free as possible.
We really appreciated that Advanced did not outsource the implementation of Infinity CIS to a third party. The implementation was streamlined and straightforward because our dedicated team was comprised of experts when it came to Infinity CIS.
Gilbert is committed to becoming the City of the Future. Investing in new technology like Infinity CIS is one way to help us get there. Infinity CIS will allow our customer service team to communicate electronically with various departments within the Town and send service orders to field staff in real time. Most importantly, this new system will help us better serve the residents of Gilbert. Further, Infinity CIS has the flexibility we were looking for and will prepare us for moving to AMI functionality in the near future.
“Along with the extensive core functionality and best practices inherent in Infinity CIS that utilities, looking for a modern upgrade to their current CIS, have consistently turned to, our system is the one utilities select time and time again because it is proven and reliable and they know it will be up and running 24/7/365.”
When presented with a challenge, our Professional Services team is able to roll up their sleeves and get the job done. No matter the conditions we are able to come up with timely, relevant and helpful solutions to meet utilities’ needs.
Further, we were excited to take on this opportunity as it was a chance to further highlight and demonstrate how flexible and easily configurable Infinity CIS is.