AGM Fundraiser Provides More Than 3,000 Meals Through Daily Bread Food Bank At Advanced Utility Systems, we believe that when people come together to help one another, we can build a stronger community. That spirit was on full display during our Annual General Meeting (AGM) in June, when employees rallied…
Utility billing and customer service teams are on the front lines of operational performance. Every day, they manage call volumes, resolve billing questions, and help customers navigate increasingly complex programs and rate plans. But behind many of these operational challenges lies a common factor: How effectively utilities communicate with their…
In today’s competitive market, customer engagement is more critical than ever. Businesses constantly seek innovative ways to connect with customers and provide exceptional experiences. One of the most effective tools for achieving this is Artificial Intelligence (AI). Here are five compelling reasons why AI improves customer engagement. 1. AI Enhances…
In the rapidly evolving Customer Information and Utility Billing (CIS/UB) systems landscape, staying ahead of the curve is crucial. Integrating the latest technology trends into your Request for Proposal (RFP) can ensure that your utility is equipped with cutting-edge tools to enhance efficiency, customer satisfaction, and operational excellence. But what…
In a world where digital interactions are the norm, capturing and maintaining customer attention is more challenging than ever. Personalized video software offers a powerful solution to this problem, enabling businesses to create engaging, tailored content that resonates with their audience. Personalized videos can transform customer support by providing step-by-step…
Why Utilities Are Choosing CIS Infinity V5 In 2025, Advanced Utility Systems is proud to celebrate a major milestone: 9 utilities have gone live with CIS Infinity V5, our most advanced customer information and billing software yet. These Infinity V5 upgrade go-lives represent more than just successful deployments — they…
For utilities and municipalities, seamless integration of Customer Information Systems (CIS) is no longer a luxury but a necessity. Imagine a system where billing, customer service, field operations, and compliance are all interconnected, working in perfect harmony. This is the promise of CIS Infinity, a solution designed to integrate effortlessly…
Imagine a world where your utility company anticipates your needs and provides seamless, personalized service at every touchpoint. This idea is no longer a distant dream but a reality, thanks to the transformative power of artificial intelligence (AI). AI has emerged as a transformative force across various industries in recent…
In today’s fast-paced digital world, utilities face the challenge of staying competitive while meeting ever-evolving customer expectations. Traditional on-premise systems are becoming outdated, and a more flexible, scalable, and secure solution is more pressing than ever. Enter cloud-based CIS/UB—the future of utility management. Imagine a system that not only reduces costs…
In today’s digital age, standing out in a sea of content is more challenging than ever. Customers are bombarded daily with countless messages, making it crucial for businesses to find innovative ways to capture and retain their attention. Enter SmartVX, personalized video engagement—a game-changer in reaching and engaging your utility…
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