Trusted Partner in transforming Customer-Experiences for Utilities
As a trusted and vital member of the community, utilities can’t afford to take a chance on an unproven customer information and utility billing system. Infinity CIS has an extensive track record of working seamlessly as part of a utility’s operations to support them in providing service in a reliable, safe and efficient manner while also maintaining excellence as a customer focused organization.
Increasingly more and more utilities are moving their IT operations to the cloud. We can understand why as there are many benefits to taking advantage of this deployment model.
Working with the Advanced Application Consultant was a true collaboration. He was extremely patient and we were dedicated to coming up with the best solutions to solve complex and unique problems to our situation.
The implementation of a comprehensive customer information and utility billing solution involves uncertainty, complexity and a lot of change in a relatively short amount of time. We use every tool in our arsenal to mitigate and combat this. This includes a combination of relying on our Project Management Professional certified project managers to lead our projects, an award-winning implementation methodology and clear, consistent communication throughout the project.
As part of a Citywide Information Technology (IT) strategic plan and modernization program, the City was interested in selecting and implementing a new CIS solution that would transform the way the City operates, provide enhanced services to customers, and adapt to the ever changing utility landscape.
