In today’s fast-paced digital world, utilities face the challenge of staying competitive while meeting ever-evolving customer expectations. Traditional on-premise systems are becoming outdated, and a more flexible, scalable, and secure solution is more pressing than ever. Enter cloud-based CIS/UB—the future of utility management. Imagine a system that not only reduces costs…
Many companies are struggling with outdated, on-premise Customer Information Systems (CIS) in today’s fast-paced utility industry. These aging systems can’t keep up with modern demands, leading to inefficiencies and customer dissatisfaction. If this scenario sounds familiar to you, it may be time to consider a cloud-based CIS software. Reasons to…
Gilbert is committed to becoming the City of the Future. Investing in new technology like Infinity CIS is one way to help us get there. Infinity CIS will allow our customer service team to communicate electronically with various departments within the Town and send service orders to field staff in real time. Most importantly, this new system will help us better serve the residents of Gilbert. Further, Infinity CIS has the flexibility we were looking for and will prepare us for moving to AMI functionality in the near future.