Governing AI in Utilities: From Risk Management to Responsible Adoption Artificial intelligence is moving from experimentation into everyday utility operations. As that shift happens, governance is no longer just an IT concern. It is increasingly a leadership responsibility that involves executives and boards. Utilities are being asked to move quickly with AI to improve efficiency,...

Scaling Automation and Self-Service: Turning Legacy Processes into Sustainable Efficiency Many utility operations still depend on manual, one-to-one processes. Internally, staff spend large portions of the day handling repeat tasks, handoffs, and follow‑ups. Externally, customers often rely on direct staff support for requests that could be resolved without live intervention. In most cases, these approaches...