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X-WR-CALDESC:Events for Advanced Utility Systems
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UID:4253-1781013600-1781017200@advancedutility.com
SUMMARY:Webinar: Governing AI in Utilities
DESCRIPTION:Governing AI in Utilities: From Risk Management to Responsible Adoption\n\nArtificial intelligence is moving from experimentation into everyday utility operations. As that shift happens\, governance is no longer just an IT concern. It is increasingly a leadership responsibility that involves executives and boards. \nUtilities are being asked to move quickly with AI to improve efficiency\, reliability\, and customer service. At the same time\, they must protect customer trust\, system security\, regulatory compliance\, and operational control. Those priorities do not always move at the same pace. \nIn many organizations\, technology adoption is outpacing policy. AI tools are often introduced before clear guardrails are in place. Once AI moves beyond limited pilots into production systems\, questions surface. Who owns the data? Who is accountable for outcomes? How are decisions audited or challenged? How is security maintained as access broadens? The way utilities answer these questions early can have lasting implications for risk\, resilience\, and confidence in AI-enabled processes. \nIn this session\, we will look at how utilities are addressing AI governance in practice. Drawing on perspectives from utility executives\, IT and security leaders\, and industry practitioners\, the discussion will examine how governance models\, security controls\, deployment choices\, and cybersecurity practices work together. The focus is on practical decisions utilities are making today to bring oversight and accountability to AI without shutting down innovation. Attendees will leave with a clearer view of how AI can be structured as a managed\, trusted capability rather than an emerging source of risk. \n\nWhat You Will Learn at This Webinar: Governing AI in Utilities\n\nWhy AI governance is increasingly an executive- and board-level discussion\nHow utilities are defining data access\, stewardship\, and accountability as AI use expands\nHow governance and approval models support responsible AI use at scale\nHow deployment approaches\, penetration testing\, and cybersecurity practices influence AI risk\nWhat it looks like to establish guardrails early while still allowing teams to move forward\n\n\n\n\nWho Should Attend\nGovernign AI in Utilities is intended for utility executives\, IT and security leaders\, CIS and applications teams\, and others involved in AI strategy\, governance\, or risk management. It will also be helpful for compliance\, legal\, and internal audit professionals who are being asked to support AI initiatives without established frameworks. If your organization is already using AI\, or actively evaluating it for operations\, customer service\, analytics\, or decision-making\, this session will help you think more clearly about oversight\, accountability\, and long-term sustainability.
URL:https://advancedutility.com/event/webinar-governing-ai-in-utilities/
ATTACH;FMTTYPE=image/png:https://advancedutility.com/wp-content/uploads/2026/04/AI-Governance-Webinar-Feature-Image-6.9.2026.png
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DTSTART;TZID=America/Halifax:20260908T140000
DTEND;TZID=America/Halifax:20260908T150000
DTSTAMP:20260409T170550
CREATED:20260408T175847Z
LAST-MODIFIED:20260408T190217Z
UID:4255-1788876000-1788879600@advancedutility.com
SUMMARY:Webinar: Utility Operational Efficiency & Automation
DESCRIPTION:Scaling Automation and Self-Service: Turning Legacy Processes into Sustainable Efficiency\n\nMany utility operations still depend on manual\, one-to-one processes. Internally\, staff spend large portions of the day handling repeat tasks\, handoffs\, and follow‑ups. Externally\, customers often rely on direct staff support for requests that could be resolved without live intervention. In most cases\, these approaches exist for practical reasons. Over time\, though\, they can make it harder to scale services\, adjust staffing\, or respond when demand spikes. \nAs workloads increase and customer expectations evolve\, utilities are taking a closer look at where automation and self-service actually make sense. The goal is not to change everything or remove human involvement where it matters. It is to reduce unnecessary friction and make everyday service delivery easier and more consistent. \nThe Utility Operational Efficiency & Automation webinar examines how utilities are identifying internal workflows that are well-suited for automation and customer interactions that can be moved to self-service without disrupting what already works. The session focuses on real-world use of workflow automation\, action-based processing\, and digital self-service tools to reduce repetitive work and improve consistency across teams. Rather than treating automation as a future initiative\, utilities are applying it incrementally to relieve pressure in today’s operations. \nThe discussion also looks at how automation changes where staff time is spent. When routine tasks are removed from the queue\, teams can focus more attention on complex customer issues\, collections\, priority accounts\, and proactive outreach. Participants will leave with practical guidance on how utilities are prioritizing high-impact opportunities\, deciding where human touchpoints still matter most\, and turning long-standing processes into more sustainable ways of working. \n\nWhat You Will Learn at the Utility Operational Efficiency & Automation Webinar\n\nWhere manual processes most often limit a utility’s ability to scale\nHow utilities are applying workflow automation and action-based processing today\nWhen customer self-service improves efficiency without hurting the experience\nHow automation shifts staff focus toward higher-value work\nHow to modernize legacy processes without disrupting core operations\n\n\nWho Should Attend\nThis webinar is designed for utility operations leaders\, customer service managers\, IT and applications teams\, and others involved in service delivery or process improvement. It will also be useful for utilities evaluating automation or self-service as part of broader operational modernization efforts. If your organization is managing increasing demand with limited staff capacity\, this session offers a practical perspective on how automation can support both employees and customers.
URL:https://advancedutility.com/event/webinar-utility-operational-efficiency-automation/
ATTACH;FMTTYPE=image/png:https://advancedutility.com/wp-content/uploads/2026/04/Operational-Efficiency-Automation-Feature-Image-9.8.2026.png
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