Today’s utility customers expect fast communication, clear updates, and dependable service, especially during outages. Meeting those expectations is key to customer satisfaction. CIS Infinity and DataVoice provide the tools utilities need to keep customers informed, reduce frustration, and build trust every step of the way. 1. Real-Time Outage Management and…
Integrating Artificial Intelligence (AI) into Customer Information Systems (CIS) and Utility Billing (UB) processes is transforming how companies operate and serve their customers. But many utilities are still on the fence about embracing this new movement. But, knowing how AI trends in the CIS/UB industry can help you automate processes,…
Many companies are struggling with outdated, on-premise Customer Information Systems (CIS) in today’s fast-paced utility industry. These aging systems can’t keep up with modern demands, leading to inefficiencies and customer dissatisfaction. If this scenario sounds familiar to you, it may be time to consider a cloud-based CIS software. Reasons to…
In today’s fast-paced digital world, utilities are looking for ways to personalize their communications with customers. Traditional methods such as web portals, office visits, email, and direct mail have their merits, but they often fall short in effectiveness and customer satisfaction because they lack the personal touch that everyone expects…
Choosing the right customer information and utility billing software is crucial for utility companies aiming to streamline operations, enhance customer service, and ensure accurate billing. With numerous options available, it can be challenging to determine which software best meets your needs. This guide will help you navigate the selection process…
As we approach 2025, utilities face new challenges and exciting opportunities in customer experience (CX). Customers today expect personalized, proactive, and seamless interactions, and utilities must respond in kind. Here are five predictions on what’s next for modern utility CX and how your organization can get ahead by building stronger,…
In today’s rapidly evolving landscape, utility companies face numerous decisions about keeping their community’s data safe. From ensuring robust security measures to obtaining qualified IT professionals, the need for innovative solutions is more pressing than ever. Moving your customer information and utility billing system (CIS/UB) to the cloud is one…
In today’s digital age, utilities and municipalities are increasingly considering cloud-based solutions for their utility billing and customer information systems. This shift offers numerous advantages, from improved efficiency to enhanced security. In this guide, we’ll explore the key reasons making the move to the cloud is a smart decision for…
SmartWorks Compass is your solution for maximizing the value of your smart infrastructure investments. Designed for electric, water, and gas utilities, it combines powerful meter data management (MDM), advanced analytics, and AI-driven insights to optimize your operations, leading to better decisions based on higher-quality data.