CIS Infinity Customer Information System
CIS Infinity Customer Information Systems is a comprehensive customer information and utility billing platform designed to meet the evolving needs of electric, water, gas, and multi-service providers. Its flexible, scalable architecture streamlines billing, customer service, and operational workflows, supporting complex rate structures, real-time data access, and seamless integration with third-party applications. With robust analytics, mobile-friendly interfaces, and options for cloud or on-premise deployment, CIS Infinity empowers utilities to deliver exceptional customer experiences while improving efficiency and reducing costs. The platform’s modern dashboard-style user interface features configurable tiles and customizable layouts, enabling utility staff to quickly access key information and respond to inquiries with speed and accuracy.
With proven performance across 134 utility companies and 6.6 million customer service points, CIS Infinity delivers a uniquely powerful and sustainable solution for modern utility operations.
CIS Infinity offers true interoperability, supporting integration with any third-party solution via robust APIs and preferred partner adapters. Utilities are never locked into a single vendor and can innovate quickly.
CIS Infinity’s dashboard-style interface is intuitive and modern, featuring configurable tiles and customizable layouts that make navigation easy for utility staff. This design enables quick access to key information, improving first-call resolution and enhancing both user and customer experiences.
Flexible Deployment: Cloud or On-Premise
CIS Infinity offers flexible deployment options, allowing utilities to choose between secure cloud-based hosting or traditional on-premise installations. This versatility ensures organizations can align their customer information system with internal policies for data privacy, cybersecurity, and infrastructure strategy, while benefiting from scalability, reliability, and cost-effectiveness in either environment.
Secure and Compliant
CIS Infinity is built with security and compliance at its core, ensuring utilities meet the highest standards for data protection and regulatory requirements. The platform is audited to be SOC 2 Type I compliant and supports alignment with industry frameworks such as NIST 800-53, StateRAMP, CCPA, and GDPR, giving organizations confidence that sensitive customer data is safeguarded and operations remain in full regulatory alignment.
AI-Powered Features
CIS Infinity leverages advanced AI-powered features to enhance utility operations and customer engagement. The platform includes semantic search for intuitive data discovery and reporting and intelligent automation tools that streamline workflows and support real-time decision-making, helping utilities deliver efficient, tailored service experiences.
Efficiency and productivity
Proven Out-of-the-Box Functionality
CIS Infinity is delivered as a true Commercial Off-the-Shelf (COTS) solution, ready to deploy with proven, industry-standard functionality for utilities of all sizes. Our platform is designed to meet your needs out-of-the-box, minimizing the need for extensive customization and enabling rapid implementation so you can start realizing value quickly. With base runtime functionality, optional modules, and flexible configuration options, CIS Infinity empowers utilities to streamline operations and reduce total cost of ownership.
Streamlined Processes and Maximized Efficiency
CIS Infinity helps utility teams streamline processes and maximize productivity by automating routine tasks and simplifying complex workflows. With configurable dashboards and intuitive tools, staff can quickly access the information they need, reduce manual effort, and focus on delivering exceptional service. The platform’s flexible design supports efficient collaboration and real-time decision-making, empowering every team member to work smarter and achieve more each day.
Meter-to-Cash Data in One Place
CIS Infinity brings all meter-to-cash data together in one place, making it easy for utility teams to access the information they need. With every aspect of the revenue cycle—from meter reads and billing to payments and collections—centralized within a single platform, staff can quickly analyze trends, monitor performance, and respond to operational challenges. Infinity BI transforms raw data into robust reports and interactive dashboards for deeper analysis, empowering teams to uncover actionable insights and drive strategic improvements.
One solution
Purpose-Built, Future-Ready Utility Platform
CIS Infinity is a true best-of-breed (BOB) software solution, purpose-built to give utilities the flexibility and advanced tools they need to serve their unique communities. Unlike one-size-fits-all platforms that often lack the features and functions utilities require—forcing teams to create complex workarounds just to complete daily tasks—CIS Infinity is designed to be configured out of the box to meet each utility’s specific needs. This means utilities can deploy a solution that fits their workflows and business processes from day one, empowering them to operate efficiently and deliver exceptional service without compromise.
Extend Beyond Core Functionality
Our ecosystem of products is designed to give utilities the flexibility and power to build a technology stack that truly fits their needs. CIS Infinity sits at the center of a tightly integrated suite, connecting seamlessly with leading solutions for customer engagement, mobile workforce management, electronic bill payment, meter data management, outage notification, GIS, and more. This open, interoperable ecosystem not only accelerates digital transformation but also empowers utilities to adapt quickly to changing market demands and deliver exceptional service to their customers.
Personalized Workspaces for Every Role
CIS Infinity offers highly configurable dashboards, workflows, and automations that bring all essential data into a single, unified interfaceis to meet the needs of every team member. Data is pulled from each interfaces and displayed in CIS Infinity, and each user can tailor their workspace to show the information and tools most relevant to their role, ensuring that everyone—from frontline staff to executives—can access real-time insights, streamline daily tasks, and collaborate efficiently within a modern, intuitive platform built for utility success.