How DataVoice Improves Customer Satisfaction
Today’s utility customers expect fast communication, clear updates, and dependable service, especially during outages. Meeting those expectations is key to customer satisfaction. CIS Infinity and DataVoice provide the tools utilities need to keep customers informed, reduce frustration, and build trust every step of the way.
1. Real-Time Outage Management and Communication
Nothing frustrates customers more than being left in the dark—literally and figuratively. Our Outage Management System (OMS) helps utilities identify and respond to outages quickly while keeping customers in the loop with:
- Interactive outage maps
- Automated updates by text, email, or IVR
- Estimated restoration times
Clear, timely communication during outages reassures customers and builds confidence in your utility’s responsiveness.
2. Intelligent IVR Systems
Our Interactive Voice Response (IVR) system gives customers fast, reliable access to the information they need, without waiting on hold. With self-service options available 24/7, customers can:
- Report outages easily
- Get real-time status updates
- Access account or billing information
- Speak with a representative when needed
By reducing effort and increasing convenience, the IVR helps improve overall satisfaction with every interaction.
3. Integrated Communications Across Channels
Customers expect consistent experiences, whether they contact you by phone, app, or website. DataVoice helps unify communications across all channels.
Our systems integrate easily with CRM platforms and utility apps or portals, giving service reps a 360-degree view of the customer journey.
This eliminates repetitive conversations and leads to faster, more personalized support, something customers really notice and appreciate.
4. Better Visibility for Staff and Field Crews
Customer satisfaction starts with internal alignment. DataVoice gives utility teams the real-time data they need to act quickly and confidently. Field crews, dispatchers, and support reps can share updates, coordinate responses, and communicate status back to customers in a timely and accurate way.
Happier Customers, Stronger Relationships
CIS Infinity and DataVoice help utilities go beyond basic service by improving how they communicate, respond, and support customers, especially during critical moments. The result? Higher customer satisfaction, stronger community trust, and better long-term engagement. Want to learn more about how CIS Infinity and DataVoice can improve your customers’ satisfaction? Schedule a demo with us today.