CIS Infinity V5 Upgrade Go-Lives by the Numbers
Why Utilities Are Choosing CIS Infinity V5
In 2025, Advanced Utility Systems is proud to celebrate a major milestone: 9 utilities have gone live with CIS Infinity V5, our most advanced customer information and billing software yet. These Infinity V5 upgrade go-lives represent more than just successful deployments — they reflect a growing movement toward smarter, more connected utility operations. Together, these utilities are now serving:
- 1 million customer accounts
- Across 3 countries
- in 10 U.S. states
- 3 Canadian provinces
- Providing 8 different services
This momentum is more than numbers–it’s a testament to the trust our clients place in us and the transformative power of CIS Infinity V5.
Why Utilities Are Making the Move to V5
CIS Infinity V5 is more than just a software upgrade; it’s a strategic investment in the future of utility management. Here’s why utilities are choosing Advanced.
Modern, Browser-based Experience
CIS Infinity V5 offers a sleek, browser-based interface that allows staff to access the system from anywhere, on any device. This flexibility supports hybrid work models, ensuring that your team can stay productive regardless of their location or working conditions.
Cloud-Ready and Cost-Efficient
By transitioning to the cloud, utilities eliminate the need for costly hardware and infrastructure. CIS Infinity V5 offers a secure and scalable environment that reduces operating expenses while enhancing performance.
AI and Automation
From rule-based collections to automated batch processing, V5 helps utilities streamline operations and reduce manual tasks. The built-in scheduler enables you to automate repetitive tasks, freeing staff to focus on delivering exceptional customer service. And, semantic search and other AI features help you find the information you’re looking for and report on the data you need to make informed business decisions.
Exceptional Customer Experience
With features such as real-time data access, customizable dashboards, customer service portals, and automated communications, CIS Infinity V5 empowers utilities to deliver timely, accurate, and personalized service that consistently exceeds customer expectations.
Robust Integration Capabilities
CIS Infinity V5 integrates seamlessly with third-party applications using REST APIs, making it easy to connect with other systems and extend functionality. Whether it’s GIS, MWM, or customer engagement portals, V5 is designed to integrate seamlessly with our tightly integrated ecosystem of products and your existing tech stack.
Security and Resilience
Built on a strong Microsoft Azure foundation, CIS Infinity V5 is secure by design. It meets compliance standards like SOC2 and StateRAMP, ensuring your data is protected and your operations are resilient.
Ready to Join the Movement?
If your utility hasn’t upgraded to CIS Infinity V5 yet, now is the perfect time. With 9 go-lives already in 2025 and more on the horizon, you’ll be joining a growing community of forward-thinking utilities that are shaping the future of customer service and utility management. Contact us today to see how you can be part of the V5 movement.