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Why Utilities Are Choosing CIS Infinity V5

In 2025, Advanced Utility Systems is proud to celebrate a major milestone: 9 utilities have gone live with CIS Infinity V5, our most advanced customer information and billing software yet. These Infinity V5 upgrade go-lives represent more than just successful deployments — they reflect a growing movement toward smarter, more connected utility operations. Together, these utilities are now serving:

• 1 million customer accounts
• Across 3 countries
• in 10 U.S. states
• 3 Canadian provinces
• Providing 8 different services

This momentum is more than numbers–it’s a testament to the trust our clients place in us and the transformative power of CIS Infinity V5.

CIS Infinity V5 is more than just a software upgrade; it’s a strategic investment in the future of utility management. Here’s why utilities are choosing Advanced.

Modern, Browser-based Experience

CIS Infinity V5 offers a sleek, browser-based interface that allows staff to access the system from anywhere, on any device. This flexibility supports hybrid work models, ensuring that your team can stay productive regardless of their location or working conditions.

Cloud-Ready and Cost-Efficient

By transitioning to the cloud, utilities eliminate the need for costly hardware and infrastructure. CIS Infinity V5 offers a secure and scalable environment that reduces operating expenses while enhancing performance.

AI and Automation

From rule-based collections to automated batch processing, V5 helps utilities streamline operations and reduce manual tasks. The built-in scheduler enables you to automate repetitive tasks, freeing staff to focus on delivering exceptional customer service. And, semantic search and other AI features help you find the information you’re looking for and report on the data you need to make informed business decisions.

Exceptional Customer Experience

With features such as real-time data access, customizable dashboards, customer service portals, and automated communications, CIS Infinity V5 empowers utilities to deliver timely, accurate, and personalized service that consistently exceeds customer expectations.

Robust Integration Capabilities

CIS Infinity V5 integrates seamlessly with third-party applications using REST APIs, making it easy to connect with other systems and extend functionality. Whether it’s GIS, MWM, or customer engagement portals, V5 is designed to integrate seamlessly with our tightly integrated ecosystem of products and your existing tech stack.

Security and Resilience

Built on a strong Microsoft Azure foundation, CIS Infinity V5 is secure by design. It meets compliance standards like SOC2 and StateRAMP, ensuring your data is protected and your operations are resilient.

Ready to Join the Movement?

If your utility hasn’t upgraded to CIS Infinity V5 yet, now is the perfect time. With 9 go-lives already in 2025 and more on the horizon, you’ll be joining a growing community of forward-thinking utilities that are shaping the future of customer service and utility management. Contact us today to see how you can be part of the V5 movement.

In today’s digital age, utilities and municipalities are increasingly considering cloud-based solutions for their utility billing and customer information systems. This shift offers numerous advantages, from improved efficiency to enhanced security. In this guide, we’ll explore the key reasons making the move to the cloud is a smart decision for utilities and municipalities.

Enhanced Efficiency and Scalability

Cloud-based utility billing systems offer unparalleled efficiency and scalability. Unlike traditional on-premises systems, cloud solutions can quickly scale to accommodate growing communities and increased data volume, ensuring utilities can efficiently manage their operations regardless of whether they must scale up or down.

Cost Savings

Moving to the cloud shifts CIS expenses from capital to operational, which is very attractive for many utilities and municipalities. When a utility moves to the cloud, it eliminates the need for expensive on-premises hardware and reduces maintenance costs. Additionally, utilities can benefit from a subscription-based pricing model, allowing for predictable budgeting. Utilities will also see cost savings in using the expertise of cloud administrators instead of hiring an onsite database administrator.

Data security is a top priority for utilities and municipalities. Cloud providers invest heavily in security measures, including encryption, regular security updates, and compliance with industry standards. By moving to a secure utility billing system in the cloud, utilities can protect sensitive customer information and reduce the risk of data breaches.

Disaster Recovery and Business Continuity

Cloud solutions offer robust disaster recovery and business continuity capabilities. In the event of a natural disaster or system failure, cloud-based systems ensure that data is backed up and can be quickly restored. This reliability minimizes downtime and ensures that utilities can continue to serve their customers without interruption.

Regulatory Compliance

Utilities and municipalities must adhere to various regulatory requirements. Cloud providers often offer compliance with industry standards and regulations. By moving to a compliant utility billing system in the cloud, utilities can ensure they meet all necessary legal and regulatory obligations.

Innovation and Future-Proofing

The cloud enables utilities to stay at the forefront of technological innovation. Cloud providers regularly update their platforms with new features and capabilities, ensuring utilities can access the latest tools and technologies. This future-proofing allows utilities to adapt to changing market conditions and customer expectations.

Moving your utility billing and customer information systems to the cloud offers numerous benefits, including enhanced efficiency, cost savings, and improved security. Utilities and municipalities can position themselves for long-term success in an increasingly digital world by embracing cloud-based solutions.

Contact our sales team today if you’re thinking about moving your utility billing and customer information systems to the Cloud.

SmartWorks Compass is your solution for maximizing the value of your smart infrastructure investments. Designed for electric, water, and gas utilities, it combines powerful meter data management (MDM), advanced analytics, and AI-driven insights to optimize your operations, leading to better decisions based on higher-quality data.