Choosing the right customer information and utility billing software is crucial for utility companies aiming to streamline operations, enhance customer service, and ensure accurate billing. With numerous options available, it can be challenging to determine which software best meets your needs. This guide will help you navigate the selection process…
Utilities, driven by operational efficiency, sustainability, and stronger customer relationships, continue evolving their customer experience agenda in search of a modern utility experience for peak engagement performance. AMI data, combined with the capabilities of CIS systems, provides utilities with the tools to reimagine customer engagement. This powerful combination of insights…
As we approach 2025, utilities face new challenges and exciting opportunities in customer experience (CX). Customers today expect personalized, proactive, and seamless interactions, and utilities must respond in kind. Here are five predictions on what’s next for modern utility CX and how your organization can get ahead by building stronger,…
In today’s rapidly evolving landscape, utility companies face numerous decisions about keeping their community’s data safe. From ensuring robust security measures to obtaining qualified IT professionals, the need for innovative solutions is more pressing than ever. Moving your customer information and utility billing system (CIS/UB) to the cloud is one…
The Advanced team had so much fun seeing you in Orlando, and this year, we have even more learning in store for you. Join us for the Harris Customer Training Conference (HCTC) at the Marriot Marquis in historic and thriving Atlanta, GA, for a fantastic learning experience.