Catch Leaks Before They Do Damage
How SmartWorks Compass and CIS Infinity Help Utilities Save Water, Money, and Time
Water conservation isn’t just a sustainability buzzword—it’s a regulatory requirement and operational imperative for utilities. As water scarcity grows more severe across North America, utilities are under mounting pressure to reduce water loss and better manage customer-side leaks.
Why Customer-Side Leaks Are a Big Problem
Most utilities struggle to detect leaks that occur after the meter—until they’re hit with high-bill complaints. These leaks can waste thousands of gallons and persist for weeks or months without detection, leading to:
- Unhappy customers
- Significant damage
- High Adjustment cost
SmartWorks Compass: The Smart Way to Detect and Notify
SmartWorks Compass isn’t just another AMI data monitor. When used with CIS Infinity, it provides an intelligent analytics platform that transforms meter data into actionable insight:
- Detects and prioritizes leaks
- Filters out false alarms and duplicates
- Automatically notifies customers by text, email, or letter
- Tracks leak resolution and follow-up actions
Utilities using Compass have reported weekly notifications to 1% of their customer base, before complaints even start.
From Compliance to Conservation
Compass goes beyond basic leak detection. It empowers utilities to meet critical regulatory, funding, and performance goals:
- Regulatory Compliance — supports accurate reporting under always like California SB 555 and Texas TWDB regulations using AWWA M36 methodologies.
- Funding Readiness — Helps utilities qualify for IIJA, CWSRF, and FEMA funds by demonstrating proactive leak management and conservation impact.
- Conservation Targets — Enable utilities to detect waste early and meet drought response and long-term sustainability mandates.
- Public Transparency — Visual dashboards, reports, and summaries keep staff, executives, and stakeholders aligned and informed.
Why This Matters Now
Leak detection is no longer optional. It’s mission-critical to meet:
- Customer service expectations
- Sustainability goals
- Infrastructure funding eligibility
SmartWorks Compass and CIS Infinity make this possible — accurately, efficiently, and automatically. Contact us to see how SmartWorks Compass and CIS Infinity can help your utility reduce customer-side leaks, cut costs, and stay ahead of regulations.