Advanced launches new Infinity Customer Engagement Portal
During our demonstrations of Infinity.Link Enterprise it was clear that considerable thought had been put into the customer experience beyond the traditional utility bill pay experience and that the solution would be a good fit for Loveland. We were aiming to make it easier to do business with the utility and allow customers to accomplish tasks as quickly and as easily as possible. Overall we wanted to increase the use of online tools like alerts, outage maps, and customer self-service to enable digitally engaged customers.