Connecting Office and Field Work with ServiceLink Mobile Workforce Management Software
CIS Infinity and ServiceLink mobile workforce management software bridge the gap between office operations and field work activities. ServiceLink is built to manage service orders more efficiently with real-time updates that keep Field Service Representatives (FSRs), dispatchers, and customer service teams on the same page.
Real-Time Integration with CIS Infinity
When paired with CIS Infinity, ServiceLink automates the full lifecycle of a service order—from creation and dispatch to completion and feedback. Orders are delivered to the right technician in real time, with updates flowing back automatically, including notes, photos, and customer signatures. The result is faster response times, improved data accuracy, and stronger team coordination.
Built for Utilities for Scale and Complexity
ServiceLink is ideal for mid-sized to large utilities—typically those managing 10,000 meters or more. It’s optimized for high-volume, short-cycle work such as meter exchanges, disconnections, and service calls, where speed and accuracy are critical. While its core strength is day-to-day field execution, ServiceLink continues to evolve to support more complex workflows–including the introduction of long-cycle work–bringing added flexibility and scalability to utility operations.
Major Upgrades Coming Soon
Released on May 12, version 7.5 delivers usability and performance enhancements that make field operations more streamlined than ever. With improvements to dispatching, routing, and task management, utilities can continue delivering high-quality, responsive service in the field.
ServiceLink version 8, expected by the end of this year, marks a major leap forward in mobile workforce management. This release introduces a fully redesigned user interface and experience across dispatch and mobile, along with a powerful new set of features:
- A brand-new reporting dashboard providing real-time insights
- Workflow maps are visible to your team, with faster turnaround on changes
- A built-in scheduler for FSRs
- Support for multiple languages and regional formats
- Streamlined user roles and permissions
- A standardized API and enhanced third-party integration support
- Centralized image management through a new image server
- A standalone module for appointment booking
- Enhanced Automatic Vehicle Location (AVL) integration
These enhancements help utilities scale smarter, adapt faster, and operate more efficiently—both in the field and behind the scenes.
Bring ServiceLink Mobile Workforce Management to Your Utility
Looking for a modernized approach to mobile field operations? Contact our sales team to she how CIS Infinity and ServiceLink can work for you.