News and Articles
What to Look for in a Customer Information Utility Billing Software
Selecting the right customer information utility billing software is crucial for utilities aiming to streamline operations, improve customer service, and ensure accurate billing. With numerous options available, it can be…
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Connecting Office and Field Work with ServiceLink Mobile Workforce Management Software
CIS Infinity and ServiceLink mobile workforce management software bridge the gap between office operations and field work activities. ServiceLink is built to manage service orders more efficiently with real-time updates…
Catch Leaks Before They Do Damage
How SmartWorks Compass and CIS Infinity Help Utilities Save Water, Money, and Time Water conservation isn’t just a sustainability buzzword—it’s a regulatory requirement and operational imperative for utilities. As water…
How DataVoice Improves Customer Satisfaction
Today’s utility customers expect fast communication, clear updates, and dependable service, especially during outages. Meeting those expectations is key to customer satisfaction. CIS Infinity and DataVoice provide the tools utilities…
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AI Trends in the CIS/UB Industry
Integrating Artificial Intelligence (AI) into Customer Information Systems (CIS) and Utility Billing (UB) processes is transforming how companies operate and serve their customers. But many utilities are still on the…
Reasons to Transition from Aging Software to Cloud-based CIS Software
Many companies are struggling with outdated, on-premise Customer Information Systems (CIS) in today’s fast-paced utility industry. These aging systems can’t keep up with modern demands, leading to inefficiencies and customer…
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