News and Articles
How AI Is Revolutionizing Utility Customer Service
Imagine a world where your utility company anticipates your needs and provides seamless, personalized service at every touchpoint. This idea is no longer a distant dream but a reality, thanks…
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Reasons to Adopt Cloud-based CIS/UB in the Changing Utility Landscape
In today’s fast-paced digital world, utilities face the challenge of staying competitive while meeting ever-evolving customer expectations. Traditional on-premise systems are becoming outdated, and a more flexible, scalable, and secure…
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Why Personalized Video Engagement Is the Future of Customer Experiences
Personalized Video Engagement Is the Future of Customer Experiences In today’s digital age, standing out in a sea of content is more challenging than ever. Customers are bombarded daily with…
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What to Look for in a Customer Information Utility Billing Software
Selecting the right customer information utility billing software is crucial for utilities aiming to streamline operations, improve customer service, and ensure accurate billing. With numerous options available, it can be…
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Connecting Office and Field Work with ServiceLink Mobile Workforce Management Software
CIS Infinity and ServiceLink mobile workforce management software bridge the gap between office operations and field work activities. ServiceLink is built to manage service orders more efficiently with real-time updates…
Catch Leaks Before They Do Damage
How SmartWorks Compass and CIS Infinity Help Utilities Save Water, Money, and Time Water conservation isn’t just a sustainability buzzword—it’s a regulatory requirement and operational imperative for utilities. As water…