News and Articles
Reasons to Transition from Aging Software to Cloud-based CIS Software
Many companies are struggling with outdated, on-premise Customer Information Systems (CIS) in today’s fast-paced utility industry. These aging systems can’t keep up with modern demands, leading to inefficiencies and customer…
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Top Ten Benefits of Using Personalized Video Engagement Software
In today’s fast-paced digital world, utilities are looking for ways to personalize their communications with customers. Traditional methods such as web portals, office visits, email, and direct mail have their…
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Choosing the Right Customer Information and Utility Billing Software
Choosing the right customer information and utility billing software is crucial for utility companies aiming to streamline operations, enhance customer service, and ensure accurate billing. With numerous options available, it…
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CIS and AMI: Share Data for Maximum Customer Engagement and Experience
Utilities, driven by operational efficiency, sustainability, and stronger customer relationships, continue evolving their customer experience agenda in search of a modern utility experience for peak engagement performance. AMI data, combined…
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Top 5 Predictions for Modern Utility CX in 2025
As we approach 2025, utilities face new challenges and exciting opportunities in customer experience (CX). Customers today expect personalized, proactive, and seamless interactions, and utilities must respond in kind. Here…
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Revolutionizing Utility Billing: Unleashing the Power of the Cloud for a Secure, Dynamic Future.
In today’s rapidly evolving landscape, utility companies face numerous decisions about keeping their community’s data safe. From ensuring robust security measures to obtaining qualified IT professionals, the need for innovative…