In today’s competitive market, customer engagement is more critical than ever. Businesses constantly seek innovative ways to connect with customers and provide exceptional experiences. One of the most effective tools for achieving this is Artificial Intelligence (AI). Here are five compelling reasons why AI improves customer engagement. 1. AI Enhances…
In the rapidly evolving Customer Information and Utility Billing (CIS/UB) systems landscape, staying ahead of the curve is crucial. Integrating the latest technology trends into your Request for Proposal (RFP) can ensure that your utility is equipped with cutting-edge tools to enhance efficiency, customer satisfaction, and operational excellence. But what…
In a world where digital interactions are the norm, capturing and maintaining customer attention is more challenging than ever. Personalized video software offers a powerful solution to this problem, enabling businesses to create engaging, tailored content that resonates with their audience. Personalized videos can transform customer support by providing step-by-step…
For utilities and municipalities, seamless integration of Customer Information Systems (CIS) is no longer a luxury but a necessity. Imagine a system where billing, customer service, field operations, and compliance are all interconnected, working in perfect harmony. This is the promise of CIS Infinity, a solution designed to integrate effortlessly…
Imagine a world where your utility company anticipates your needs and provides seamless, personalized service at every touchpoint. This idea is no longer a distant dream but a reality, thanks to the transformative power of artificial intelligence (AI). AI has emerged as a transformative force across various industries in recent…
In today’s fast-paced digital world, utilities face the challenge of staying competitive while meeting ever-evolving customer expectations. Traditional on-premise systems are becoming outdated, and a more flexible, scalable, and secure solution is more pressing than ever. Enter cloud-based CIS/UB—the future of utility management. Imagine a system that not only reduces costs…
Personalized Video Engagement Is the Future of Customer Experiences In today’s digital age, standing out in a sea of content is more challenging than ever. Customers are bombarded daily with countless messages, making it crucial for businesses to find innovative ways to capture and retain their attention. Enter SmartVX, personalized…
Selecting the right customer information utility billing software is crucial for utilities aiming to streamline operations, improve customer service, and ensure accurate billing. With numerous options available, it can be challenging to determine which software best meets your needs. Here are key features and considerations to help you make an…
CIS Infinity and ServiceLink mobile workforce management software bridge the gap between office operations and field work activities. ServiceLink is built to manage service orders more efficiently with real-time updates that keep Field Service Representatives (FSRs), dispatchers, and customer service teams on the same page. Real-Time Integration with CIS Infinity…
How SmartWorks Compass and CIS Infinity Help Utilities Save Water, Money, and Time Water conservation isn’t just a sustainability buzzword—it’s a regulatory requirement and operational imperative for utilities. As water scarcity grows more severe across North America, utilities are under mounting pressure to reduce water loss and better manage customer-side…