Toronto, Ontario, August 24, 2026, | Advanced Utility Systems, a provider of customer information and billing solutions for utilities, has named Ren Nelson Vice President of Customer Support.
Ren brings more than 20 years of experience leading customer support, customer success, and professional services teams. She has helped organizations improve service delivery, guide teams through periods of change, and build support operations designed to grow with the business.
At Advanced, Ren will lead the Customer Support organization. Her initial priorities will include improving customer experience, clarifying ownership across the support process, and helping teams resolve issues faster. She will also oversee the practical use of AI, automation, and other digital tools within support.
“Ren understands what it takes to build a support organization that is both responsive and accountable,” said Mark Wilkinson, Executive Vice President. “She brings the leadership experience we need as we improve our service model and help utility customers manage increasingly complex demands.”
Ren is known for developing strong leaders and bringing greater consistency to customer operations. Her experience connecting people, processes, and technology will support AUS as it continues to strengthen its approach to customer service.
“Utility customers depend on accurate, timely support, especially when the issues they face affect essential services,” said Ren Nelson. “What drew me to Advanced was the opportunity to work with an experienced team and improve how we support customers day to day. I’m looking forward to listening, learning, and building on the work already underway.”
Advanced will continue exploring how AI and automation can help teams find information, route requests, and resolve common issues more efficiently. The goal is straightforward: give employees more time to work directly with customers on the issues that require experience and judgment.
Please join us in welcoming Ren Nelson to Advanced Utility Systems.
