Santa Rosa, CA and Toronto, Canada. March 2, 2010
The City of Santa Rosa (the City) has completed their implementation of CIS Infinity, the customer information and billing solution from Advanced Utility Systems.
The City provides water and wastewater service to approximately 52,414 customers that include residential, commercial and industrial accounts. To handle billing for many of these accounts, complex rate configuration and formulas were required. As Patty Kutches, Revenue Operations Supervisor explains, “We have a sizeable number of accounts that present fairly complicated billing scenarios. For example, we have to deal with instances of looped meters as well as additive and deduct meters.”
“We anticipated that this would present a significant challenge and that there would need to be some creative ideas to get these billing scenarios to work. The Advanced project team did an outstanding job. They were able to understand the issues, develop a plan to ensure the accounts billed correctly and were able to help automate the process.”
Peter Fanous, General Manager for Advanced, comments on the City’s project team. “From the very beginning the City knew what direction they wanted to take with respect to business processes. We were able to clearly document their needs and work flow. This laid the foundation for and informed every step of the implementation resulting in a successful go-live.”
With CIS Infinity in production, the City has already noticed that their collections process has been streamlined considerably.
The City went live on Infinity.Link – the Advanced electronic bill payment and presentment solution - concurrently with CIS Infinity. Ms. Kutches notes, “We are really pleased with Infinity.Link. Our customers have been very receptive. It has enhanced our customer service functions including increasing our ability to take credit card payments over the phone.”
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Patty Kutches, Revenue Operations Supervisor
City of Santa Rosa
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."