Lake Elsinore, CA and Toronto, Canada. March 11, 2009
Elsinore Valley Municipal Water District (EVMWD) has completed a successful implementation of CIS Infinity, the customer information and billing solution from Advanced Utility Systems (Advanced).
EVMWD is a provider of reliable, cost-effective, high quality water and wastewater services for approximately 38,000 accounts. EVMWD sought out a replacement for their existing CIS solution because they needed a system that would support them in their continued customer service efforts.
“We wanted a system that would be effective and functional over the long term, explains Jim Ollerton, Director of Information Technology. “With CIS Infinity in place we can meet this requirement. CIS Infinity will be able to accommodate EVMWD’s expected customer growth rate year after and year and our impending rate changes.”
“With the implementation itself we knew the data conversion would be complex and that a lot of coordination would be needed for the go-live.” Mr. Ollerton goes on to say. “We were impressed with the accuracy in which the data conversion was completed. We also appreciated the additional help and extra organization Advanced provided towards the end to help drive us through to go-live.”
Peter Fanous, General Manager for Advanced elaborates on the Advanced conversion methodology. "Advanced commits to a meticulous approach when it comes to data extraction and conversion. We adjust our conversion method to address each of our client’s unique specifications. We also carefully test all datasets to ensure a complete and thorough end result."
CIS Infinity is seamlessly integrated to Lawson’s Financial Application providing a comprehensive Enterprise Resource Planning Solution to EVMWD. CIS Infinity is also interfaced to EVMWD’s Asset Management Software, GIS application and Automated Meter Reading package.
In addition, EVMWD has implemented eCARE, the Advanced web-based customer care portal which will be used by its customers for self-service payments and bringing up usage statistic.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Jim Ollerton, Director of Information Technology
Elsinore Valley Municipal Water District
(951) 674-3146 x8277
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."