Toronto, Canada. March 19, 2003
Advanced Utility Systems Corporation (Advanced) is pleased to announce that two public sector water providers and one water/electric provider in California have gone live with CIS Infinity®, the Customer Information and Billing Software Solution marketed by Advanced. The City of Corona (Corona), Las Virgenes Municipal Water District (LVMWD) and San Juan Water District (SJWD) have completed their implementations of CIS Infinity and are fully operational.
Philip Playfair, Vice President of Advanced, commented that "Advanced Utility Systems is very excited that these companies have gone live with CIS Infinity, and can focus on their goal of providing exceptional service to their valued customers."
The City of Corona is the fastest growing community in California and provides water services to nearly 137,000 residents in a roughly 38 square mile area. They also have begun to supply electric service to a select group of businesses in the City. Located in Riverside County, the water operations within the City are continually striving to deliver quality customer service and effective cost controls.
LVMWD is located in the Los Angeles area, and is the water and sewer provider for over 19, 000 customers of the cities of Agoura Hills, Calabasas, Hidden Hills and Westlake Village. LVMWD operates in a semi-arid region of the state and provides potable drinking water, as well as sewer services, recycled water for irrigation, and biosolids composting. LVMWD operates CIS Infinity from its headquarters located in Calabasas.
SJWD wholesales water to the Citrus Heights and Fair Oaks water districts, Orange Vale Water Company, the City of Folsom and periodically to the Sacramento Suburban Water District. Additionally, SJWD provides water to end-user customers in Granite Bay and the northeast portion of Sacramento County, which is the San Juan Water District retail area. SJWD operates CIS Infinity from its headquarters in Granite Bay.
The Corona implementation was broken into two phases. During the first phase, which represents the largest element of the implementation, CIS Infinity handled customer information and billing activities for approximately 39,500 water, sewer, refuse and recycling customers. The implementation was completed over a 12 month period. As the implementation of Phase One was completed a second phase was added and the scope of the project expanded, as approximately 1,500 electric accounts served by the City were added to CIS Infinity. These new electric customers were smoothly incorporated. No additional programming was necessary as the extensive control forms within CIS Infinity were used to uniquely configure the electric customers on Version 2 with an Oracle, NT platform.
Both LVMWD and SJWD water utilities are using CIS Infinity Version 2 with a Microsoft SQL Server database to handle their customer relationship management activities, including billing, inventory management, customer contact management, and service management. Both utilities were faced with replacing their aging billing software applications, and selected Advanced to provide a complete solution to help build on their high level of customer service.
The implementations each were completed in 6 - 8 months.
CIS Infinity provides the Customer Service teams at LVMWD, SJWD and Corona with the information they need to handle customer inquiries at their fingertips. Features such as Advanced Reporting provide the water districts with the flexibility to report on most elements within the system while the Customer Contact Module monitors, tracks and assists with customer interaction. The Task System automates many day-to-day functions and enhances many of the activities handled by Customer Service Representatives (CSRs) at these three sites. In addition, the comprehensive training programs offered by Advanced combined with CIS Infinity's online help ensures that CSRs are able to focus on serving their customers.
Steven Hammond, the CIO of Advanced said this about the new Version of CIS Infinity: "Version 2 represents a remarkable improvement in functionality. For instance, the development team at Advanced has upgraded the collections module, added cashiering options and significantly enhanced security - all important features for these three customers."
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."