Hendersonville, Tennessee and Toronto Canada. July 11, 2007
Advanced Utility Systems Corporation (Advanced) is pleased to announce that Hendersonville Utility District (HUD) has selected CIS Infinity® as its customer information and billing solution for its 15,000 water and wastewater customers.
“We (Advanced) are very excited with HUD’s decision to move forward with CIS Infinity and its add-on modules“, comments Steve Hammond, Harris Vice President for the Advanced Business Unit. “We are also pleased to have HUD be our first client in the state of Tennessee.”
HUD’s implementation will include CIS Infinity Version 3.1, built around a .NET framework, as well as the following add-on modules that are tightly integrated with CIS Infinity.
eCARE is a web-based customer self-serve module that empowers customers with real-time access to their account information. And with a secure login, customers can view consumption and payment history as well as the ability to initiate payments with a few mouse clicks.
With the implementation of Advanced’s Executive Information System, HUD will enable senior management and key decision makers to access critical management information including revenue information, service order and call tracking as well as vital customer service activity. And with the ability to drill down to the detail level, will aid managers to better manage their business.
In order to introduce further efficiencies within HUD’s service department, Advanced will implement, mCARE, a complete workforce automation application that utilizes mobile and wireless technologies to streamline and optimize the service order process. Through the use of the web-based tool, HUD service crews will be able to receive service orders from customer service reps and account managers electronically. And with its two-way data flow capability field personnel, once the service work has been completed, can send back the information directly to CIS Infinity.
HUD and Advanced will begin over the coming weeks and expect to complete the implementation in early 2008. Information about HUD is available on the company’s website at www.hendutil.net.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please visit our website at www.advancedutility.com or contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."