Edmundston, NB and Toronto, Ontario. January 19, 2005
Having outgrown their legacy in-house system, the City of Edmundston, New Brunswick has gone live with CIS Infinity®, the customer information and billing solution offered by Advanced Utility Systems.
"We had an immediate need for a new CIS, and we wanted a flexible solution that we could grow with" says Jeannot Raymond, Treasurer for the City of Edmundston.
"In the future, we want to continue improving business processes and service without a programming effort. CIS Infinity meets all our requirements -- better cash flow through an automated collections process, better customer service capabilities, and detailed reports on everything we do."
In addition to billing 7,000 electric and 5,000 water customers, the City will use CIS Infinity to bill for more than 20 other products and services including ice rental, restaurant fees, and smoke detectors.
According to Mr. Raymond, "The ability to take payment for so many non-utility items is a great feature for an organization of our size, because we are involved in billing many of the City's services."
Patricia Sorbara, President and CEO of Advanced, describes the project's unique challenges: "The City had very specific budgetary and scheduling goals. We paid close attention and adjusted the project plan to reduce their risks. It's always satisfying to go live with a new Advanced client, and it's an added bonus to see our flexible methodology at work."
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."