Lima, OH and Toronto, ON. March 16, 2017
With a desire to rethink its approach to utility billing, payment, collection and account management services, the City of Lima, Ohio (the City) has selected CIS Infinity, the customer information and utility billing solution from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced), to accommodate all of the City’s utility billing processes and account management needs.
“As a regional provider of high quality and dependable water and wastewater services to residents and businesses, the City of Lima is driven to provide service to its customers in as an efficient and effective manner as possible,” said Sara Weekley, Customer Service Supervisor.
“We view the selection and implementation of CIS Infinity as an opportunity to improve City business functions and productivity, as well as an opportunity to take advantage of modern technology to best serve our customers.”
Peter Fanous, Executive Vice President for Advanced comments, “Our implementation methodology is built around and informed by the collaborative Discovery workshops we undertake. With the information gathered from these sessions we will ensure that we support the City’s efforts in transforming their utility through best practices.”
The City’s implementation is now underway.
The City of Lima resides in the northwest corner of the state of Ohio and is the county seat of Allen County. The municipality is located along Interstate 75 approximately 72 miles north of Dayton and 78 miles south-southwest of Toledo and provides water, wastewater and garbage utility services to approximately 90,000 people in the City and surrounding areas.
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Sara Weekley, Customer Service Supervisor
City of Lima
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."