Columbus, GA and Toronto, ON. June 9, 2016
The Columbus Water Works (CWW) of Columbus, Georgia, a municipally owned water and wastewater utility has selected CIS Infinity as its new utility billing and customer information system (CIS). CWW has 65,000 active customer accounts.
CWW and its staff of about 280 persons report to a Board of Water Commissioners. The Board is responsible for the operation of the water and sewerage utilities in Muscogee County and the Ft. Benning Military Installation. CWW enjoys a close working relationship with the City of Columbus. CWW bills refuse and tree pick-up on behalf of the city.
CWW completed a formal procurement process to identify and select a modern CIS that would support its long-term utility-wide strategy of enhanced customer service, improved efficiency and improved productivity. An Invitation to Bid was issued and subsequent scripted demonstrations were conducted as part of the procurement process.
Todd Ferring, Manager of Information Services for CWW comments, “Based on our evaluation criteria Advanced ranked the highest in all categories that included company credibility, software functionality, qualifications of project personnel, project approach and schedule, ease-of-use and the on-site demonstration.”
CWW will also implement Infinity.Link (Customer Self-Service) and Infinity.Mobile (Paperless Service Orders) complementary solutions to CIS Infinity offered by Advanced.
Mr. Ferring adds, “These complementary solutions facilitate our ability to deliver an enhanced customer experience that is up-to-date in terms of comparable experiences other retail and service providers offer to meet customer demand. This includes ease of communication and payment via channels that are available 24/7."
Peter Fanous, Executive Vice President for Advanced states, “Thorough industry research informs our product roadmap which we revisit, revise and update on a regular basis. This is how we are able to anticipate what our customers need and deliver solutions right when they need them in response to industry conditions.”
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Todd Ferring, Manager of Information Services
Columbus Water Works
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."