Bellevue, Washington and Toronto, Canada. March 30, 2004
On-schedule and under-budget, the City of Bellevue has completed the successful implementation of their new enterprise customer information and billing solution, CIS Infinity® by Advanced Utility Systems Corporation. The City went "live" with CIS Infinity on March 1, delivering service to 40,000 drinking water, wastewater, storm and surface water customers.
"From the beginning, we were clear and definite about our customer service and billing requirements" says Nav Otal, Assistant Utilities Director, City of Bellevue. "Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."
Patricia Sorbara, President and CEO of Advanced, describes the City's contribution to the process: "Their clarity of vision contributed to this success. The City put forward specific business needs, procedures and priorities, which laid the groundwork for not only a well-managed project, but also a great client relationship."
CIS Infinity offers several benefits of particular interest to the City, such as delivering a consolidated bill to an organization's head office. The City can also integrate parcel management, capital recovery charges, streetlight service, and a complex storm drainage billing calculation, based on square footage in various drainage intensities, into CIS Infinity.
Advanced counts the City of Bellevue as the latest in a series of successful implementations in the Pacific Northwest, including the City of Everett and Peninsula Light Company in Gig Harbor, Washington.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."