St. Cloud, FL and Toronto, ON. July 9, 2013
Advanced Utility Systems, a division of N. Harris Computer Corporation ("Advanced”) is pleased to announce that City of St. Cloud, Florida (“St. Cloud”) has selected Advanced’s flagship customer information and utility billing solution, CIS Infinity, to support its in-house potable water, wastewater, reclaimed water, stormwater, solid waste and specialized fees billing, and customer service functions.
City of St. Cloud was incorporated on January 3, 1911, and St. Cloud’s boundaries have expanded dramatically since then. The size of the city is now controlled by voluntary annexation based on the supply of sewer and water services to the expanding urban area. Growth has been demand-based, and City services have been extended to meet the needs of new residents as well as providing economies of scale for the operation of City utilities and services.
With the purpose of simplifying and making their customer service function more cost efficient, City of St. Cloud made the decision this year to transfer these services from a contract operator to an in-house operation.
St. Cloud attended demonstrations and webinars of various solutions and also had the opportunity to see their options in operation at client sites. A hands-on view of all systems was also undertaken. Once the evaluation process was complete St. Cloud selected Advanced as its customer information and utility billing solutions partner.
As Veronica Miller, Public Services Administrator notes, “Once our due diligence was complete CIS Infinity came out ahead compared to the alternatives. From our staff’s perspective CIS Infinity was the most user friendly, feature rich and best functioning system.”
She goes on to say, “As well, being an Advanced customer provides us with a smoother path to successful transition. Advanced facilitated a City of St. Cloud partnership with Toho Water Authority, a current Advanced customer and nearby utility. They will provide us with supplementary staffing for our implementation and hardware hosting. Along with the expertise of Advanced staff, we will be bolstered by a utility that can share its experiences and knowledge to get us fully operational on CIS Infinity faster and more efficiently.”
“Furthermore, Toho had a very successful and seamless implementation of CIS Infinity which gave us further confidence and proved to us that Advanced was the right choice.”
Peter Fanous, Executive Vice President for Advanced comments: “In the past couple of months we have gained a lot of momentum in Florida as a result of our clients being strong references. In the months ahead this momentum will continue as we will be signing additional contracts with other utilities in the State.”
“We are of the view that we have acquired and continue to acquire valuable insights and understanding of utility business practices and processes in Florida. We look forward to growing our Florida customer base to further strengthen our user community there.”
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Veronica Miller, Public Services Administrator
City of St. Cloud
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."