Newport, OR and Toronto, Canada. December 6, 2011
The Central Lincoln People’s Utility District (CLPUD), Oregon’s fourth-largest electric utility, has gone live with CIS Infinity, the comprehensive customer information and utility billing system from Advanced Utility Systems (Advanced).
CLPUD is now able to take payments and have them applied across multiple customer accounts as well as create and track arrangement letters. With the combination of robust functionality, ease of use and automation CIS Infinity provides, CLPUD now also has greater and quicker access to data and the ability to automate customer move in, move out and service orders.
Complex rates were set up for some of CLPUD’s customers and net metering rates were completed for those CLPUD customers that generate their own power.
CLPUD selected CIS Infinity as it was looking for a modern, open system that would replace the functionality provided by its existing application but also position them well for the future.
As Doug Dawson, Tech Info Systems and Communications Manager for Central Lincoln People’s Utility District notes, “Our in-house system had reached the end of its life cycle and was no longer a viable option for us. The capabilities of CIS Infinity closely align with how we want to conduct our operations so we can serve our customers as efficiently as possible over the long-term.”
CLPUD anticipated the implementation project would present challenges and acknowledged that the conversion from its legacy system would be very complex and its business rules would need to be changed in order to be optimized.
“During the implementation, everyone involved from Advanced and Central Lincoln did an outstanding job,” stated Mr. Dawson. “The conversion and configuration of CIS Infinity was tested thoroughly and at multiple points during the project’s execution. This led to an error-free system for a smooth go-live.”
Peter Fanous, General Manager of Advanced, commented: “CLPUD was dedicated to the implementation from the start assigning its most knowledgeable and experienced staff members to work on the project. Advanced appreciated the opportunity to work with such a great team of people who worked in close partnership with us for the delivery of another complete implementation.”
With CIS Infinity now live, CLPUD is scheduled to move on to a full Advanced Metering Infrastructure (AMI) interface project with Advanced. Within the next six months an interface between CIS Infinity and CLPUD’s AMI system will be completed so that CLPUD can replace all its meters and move to a fully automated metering system.
CLPUD is a not-for-profit, publicly-owned electric utility serving 700 square miles and approximately 79,000 customers in portions of Douglas, Coos, Lane, and Lincoln counties on Oregon’s Central Coast.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Doug Dawson, Tech Info Systems and Communications Manager
Central Lincoln People’s Utility District
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."