Vero Beach, FL and Toronto, Canada. November 15, 2011
Indian River County (the County) completed a successful implementation of CIS Infinity, the customer information and billing solution offered by Advanced Utility Systems (Advanced). The County also implemented Infinity.Link, the Advanced online bill payment and self-service solution as well as Infinity.Teleconnect, the Advanced interactive voice response (IVR) solution available in English and Spanish.
The County worked in close collaboration with Advanced on an efficient implementation of three solutions that provided the functionality and flexibility to serve the County’s customer base of 44,000. The County’s implementation was completed on May 2nd.
According to Cindy Corrente, the County’s Assistant Director of Utilities, “Our focus is on continually improving our customer service offering while simultaneously making our operations and processes more efficient. The Advanced suite of applications has proven to be an important part of this effort in several ways. For example, CIS Infinity allows us to accept payments electronically, negating several manual processes and eliminating delays in payment receipt. Reporting is user-friendly allowing us to easily create reports and easily obtain any statistical data from the system.”
Ms. Corrente continues, “With Infinity.Link, our customers can now apply for service and request a move-in or move-out in addition to paying and viewing their bills – all online. Infinity.Teleconnect allows us to better serve our customers as we can now inform customers of planned or unexpected outages in their area automatically without the need to print and hand deliver notices. We can also remind customers of past due payments before disconnecting their service resulting in fewer disconnects and reconnects. This in turn will result in increased efficiency and substantial cost savings.”
Peter Fanous, General Manager of Advanced, notes: "Customers’ expectations of their utility have increased over time. Many seek a more convenient way to pay their bills, as well as obtain information about service availability. Our solutions are an investment in customer service that bolsters the customer relationship by providing various options for interacting with the utility. At the same time these solutions deliver continual value to utility operations by driving down costs and streamlining day-to-day tasks."
The County has been live on CIS Infinity, Infinity.Link and Infinity.Teleconnect for over six months now and has received strong positive feedback from its customers about the prompt payment processing, bill payment options and expanded customer service channels now available.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Cindy Corrente, Assistant Director of Utilities
Indian River County
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."