Toronto, Canada. June 21, 2011
The recent Advanced Utility Systems (Advanced) implementation of CIS Infinity at Saint Paul Regional Water Services, MN (SPRWS) won “Best CIS Implementation” in CS Week and Electric Light & Power’s 2011 Expanding Excellence Awards program. The award was presented during the 2011 CS Week Conference in Orlando, Florida at the end of May.
Award entries were scored against several categories including budget adherence, schedule adherence, operational efficiencies after go-live, innovation and improved service levels.
Peter Fanous, General Manager of Advanced, comments: “Advanced is dedicated to excellence and results for each of our implementation projects. We are extremely proud to be recognized for our contribution to SPRWS’ CIS implementation and thank CS Week and Electric Light & Power for this notable acknowledgement.”
Employing its proven methodology Advanced worked in close partnership with SPRWS to complete an on-schedule and on-budget implementation of CIS Infinity.
To view a video summary of the implementation follow this link: http://www.csweek.org/ExpandingExcellenceAwards/2011/StPaul.html
As a result of the successful implementation of CIS Infinity, SPRWS will benefit in several ways. This includes improved business processes via the automation of final bill preparation, adjustments, meter operations service orders, placing notes on asset history, applying charges to accounts, generating letters, etc. Improvements to customer service are facilitated as the information available to Customer Service Representatives (CSRs) about an account is greatly enhanced and is available all on one screen. The legacy system did not contain all relevant account information and CSRs routinely accessed up to 10 different screens to obtain required information. SPRWS will also recognize ongoing technology support savings over the long-term as CIS Infinity’s maintenance costs are lower than that of the legacy system.
Headquartered in Saint Paul, the State Capital of Minnesota, SPRWS provides retail water services to approximately 100,000 commercial and residential accounts in the City of Saint Paul and the surrounding communities of Arden Hills, Falcon Heights, Lauderdale, Little Canada, Roseville, Maplewood, Mendota Heights, and West St. Paul.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."