Manitowoc, WI and Toronto, Canada. March 18, 2011
Harris Computer Systems ("Harris”) is pleased to announce that Manitowoc Public Utilities (MPU), Wisconsin has selected Advanced Utility Systems’ CIS Infinity to replace its legacy customer information and utility billing solution.
Located on the western shore of Lake Michigan, MPU is a municipality-owned electric and water utility serving approximately 17,500 customers in the City of Manitowoc, Wisconsin. MPU is managed by the Manitowoc Public Utilities Commission and operates under service rules and rates that are established by the Public Service Commission of Wisconsin (PSCW).
In 2009, MPU identified the need to replace its legacy Customer Information System (CIS) with a modern and robust CIS application that would enhance customer service. MPU required a system that could be extended to their customers to enable them to conduct their utilities business on a 24 x 7 basis. MPU’s requirements would need to be facilitated by offering customers electronic billing and self-service capabilities along with other advanced functions and features.
The selection for a new CIS application began with a Request for Proposal. After detailed demonstrations from qualified vendors and thorough reference checks, MPU selected Advanced Utility Systems and CIS Infinity.
As Nilaksh Kothari, General Manager for MPU stated, “We were looking for a CIS product that could improve our customer service, efficiency, and automation and was also intuitive to navigate and use. We wanted a solution that would not only support our current needs but also have the flexibility to support future growth and initiatives both for the retail as well as the wholesale customers. During our evaluation process, we found CIS Infinity was the right fit.”
“Advanced Utility Systems is very excited to partner with MPU to implement CIS Infinity and expand our presence in the state of Wisconsin,” states Peter Fanous, General Manager for Advanced.
“MPU is Advanced’s fifth Wisconsin customer. Through the implementation of CIS Infinity and Infinity.Link – Advanced’s internet customer self-service and payment solution - MPU’s customers will have access to their utility accounts 24 hours a day, 7 days a week. From their account, customers can view and pay for their bills, review their billing and consumption history and access additional information. We look forward to a long and successful partnership with MPU.”
Advanced was on-site in February to kick off the project and go-live is set for later this year.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Nilaksh Kothari, General Manager
Manitowoc Public Utilities
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."