New Haven, CT and Toronto, Canada. September 1, 2010
The Greater New Haven Water Pollution Control Authority (GNHWPCA) knew that they wanted to improve the customer service experience they provided. One component of achieving this was to implement a new customer information and utility billing system. After a selection process, CIS Infinity was chosen to fit the bill.
As Frank Perrotti, CIS Manager notes, “Initially, cost savings was the largest driving factor in the replacement of our legacy CIS. However, after evaluating several solutions, it was quickly realized that CIS Infinity could provide dramatic improvements to our customer service functions and business processes. We would be able to enhance the quality of service and efficiencies in the day-to-day processing of customer account data. With this in mind, we were confident that CIS Infinity would provide GNHWPCA with an opportunity to pass on those benefits to customers, creating a more positive overall experience.”
Before GNHWPCA could realize these benefits, however, a CIS Infinity implementation needed to be completed.
In order to get the job done, Advanced committed motivated and knowledgeable staff to the GNHWPCA project.
“The Advanced team worked diligently to ensure the delivery and integrity of the key drivers,” says Mr. Perrotti. “Advanced demonstrated their commitment by tapping into any and all necessary resources in order to ensure success.”
Mr. Perrotti comments further, “In particular, the Project Manager and Technical Lead were very qualified individuals who were both completely committed to GNHWPCA’s schedule and resource needs. They went above and beyond to ensure the project’s live date was met.”
Peter Fanous, General Manager of Advanced, cites the GNHWPCA team for their efforts, “As a result of the professionalism GNHWPCA - led by Frank Perrotti - showed throughout their CIS Infinity implementation, I want to commend them for assisting in one of the most seamless implementations I’ve ever seen. GNHWPCA has sought to distinguish itself as a leader within the sewer utility industry. They have successfully done so through a number of successful initiatives. The successful addition of the CIS system to its business has contributed another level of credibility to that claim.”
Mr. Fanous adds, “The Advanced team is comprised of individuals with a combination of strong industry experience, thorough training and a solid work ethic. We do what it takes to move things forward and bring implementations to completion, which is reflected in our track record of successful deployments.”
GNHWPCA provides sewer service to approximately 50,000 customers in the communities of New Haven, East Haven, Hamden and Woodbridge.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Frank Perrotti, CIS Manager
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."