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X-WR-CALDESC:Events for Advanced Utility Systems
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SUMMARY:Webinar: Utility Operational Efficiency & Automation
DESCRIPTION:Scaling Automation and Self-Service: Turning Legacy Processes into Sustainable Efficiency\n\nMany utility operations still depend on manual\, one-to-one processes. Internally\, staff spend large portions of the day handling repeat tasks\, handoffs\, and follow‑ups. Externally\, customers often rely on direct staff support for requests that could be resolved without live intervention. In most cases\, these approaches exist for practical reasons. Over time\, though\, they can make it harder to scale services\, adjust staffing\, or respond when demand spikes. \nAs workloads increase and customer expectations evolve\, utilities are taking a closer look at where automation and self-service actually make sense. The goal is not to change everything or remove human involvement where it matters. It is to reduce unnecessary friction and make everyday service delivery easier and more consistent. \nThe Utility Operational Efficiency & Automation webinar examines how utilities are identifying internal workflows that are well-suited for automation and customer interactions that can be moved to self-service without disrupting what already works. The session focuses on real-world use of workflow automation\, action-based processing\, and digital self-service tools to reduce repetitive work and improve consistency across teams. Rather than treating automation as a future initiative\, utilities are applying it incrementally to relieve pressure in today’s operations. \nThe discussion also looks at how automation changes where staff time is spent. When routine tasks are removed from the queue\, teams can focus more attention on complex customer issues\, collections\, priority accounts\, and proactive outreach. Participants will leave with practical guidance on how utilities are prioritizing high-impact opportunities\, deciding where human touchpoints still matter most\, and turning long-standing processes into more sustainable ways of working. \n\nWhat You Will Learn at the Utility Operational Efficiency & Automation Webinar\n\nWhere manual processes most often limit a utility’s ability to scale\nHow utilities are applying workflow automation and action-based processing today\nWhen customer self-service improves efficiency without hurting the experience\nHow automation shifts staff focus toward higher-value work\nHow to modernize legacy processes without disrupting core operations\n\n\nWho Should Attend\nThis webinar is designed for utility operations leaders\, customer service managers\, IT and applications teams\, and others involved in service delivery or process improvement. It will also be useful for utilities evaluating automation or self-service as part of broader operational modernization efforts. If your organization is managing increasing demand with limited staff capacity\, this session offers a practical perspective on how automation can support both employees and customers.
URL:https://advancedutility.com/event/webinar-utility-operational-efficiency-automation/
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