2025 Northeastern User Group Meeting
2025-05-14 - 2025-05-15 | Passaic Valley Water Commission, 800 Union Ave., Little Falls Township, NJ, 07424, United States
2025 Northeastern User Group Meeting

Advanced Utility Systems is excited to announce the 2025 Northeastern User Group Meeting, which will take place in Clifton, New Jersey, at the Passaic Valley Water Commission. This event is a fantastic opportunity for our users to connect, share insights, and learn about the latest advancements in utility management.
Why Attend the 2025 Northeastern User Group Meeting?

Participating in the 2025 Northeastern User Group Meeting is an excellent chance to boost your expertise in CIS Infinity. You’ll uncover new strategies to fully leverage the software, enhancing your efficiency and effectiveness. This event also provides a unique opportunity to connect with top users in your region, enabling you to exchange experiences, address common issues, and forge valuable professional connections. Furthermore, you’ll stay updated on the latest industry trends specific to your area, keeping you competitive and well-informed.

Networking Opportunities: Meet and connect with fellow utility professionals.
Expert Sessions: Gain valuable knowledge from industry experts.
Product Updates: Learn about the latest features and enhancements in our software.
Interactive Workshops: Participate in hands-on sessions to maximize your use of our solutions.

How Do I Register for the 2025 Northeastern User Group Meeting?
Eager to join this year’s user group meeting? Just complete the form below to register. After signing up, you’ll get the latest updates, early access to the agenda, and information about our exciting social event. Don’t wait—register now to stay informed and connected!

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2025 Central User Group Meeting
2025-05-21 - 2025-05-22 | Lee’s Summit, MO, MO, United States
2025 Central User Group Meeting
We can’t wait to see you at the 2025 Central User Group Meeting in Lee’s Summit, Missouri, on May 21-22, 2025. You’ll learn so much during these two days of insightful sessions, networking opportunities, and hands-on workshops.
Why Attend?
Attending this meeting offers numerous benefits:

Networking Opportunities: Connect with peers, share experiences, and build valuable relationships within the industry.
Insightful Sessions: Gain insights from industry experts on the latest trends, best practices, and innovative solutions.
Hands-On Workshops: Participate in interactive workshops to enhance your skills and knowledge.
Latest Updates: Stay informed about the latest utility management and technology advancements.
Collaborative Environment: Discuss and exchange ideas with fellow attendees to tackle common challenges and explore new opportunities.

Not only will you experience everything on the list above, but you’ll also get a sneak peek at the latest updates for CIS Infinity and our ecosystem partners. You don’t want to miss learning how CIS Infinity can save your team time and money.

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Advanced to Attend APPA Annual Conference
2025-06-06 - 2025-06-11 | New Orleans, LA, LA, United States
Attend the APPA Annual Conference with Advanced!
Advanced will attend the APPA National Conference in June 2025! This premier event, hosted by the American Public Power Association (APPA), will take place from June 8 to 11 in the vibrant city of New Orleans, LA. The APPA Annual Conference is the largest gathering of public power professionals in the United States, offering a unique opportunity to connect, learn, and grow within the industry. Advanced will showcase our latest version of CIS Infinity. For over 25 years, Advanced has helped serve their communities with intuitive, forward-thinking software.
Why Attend the APPA Annual Conference?
The APPA Annual Conference is a must-attend event for anyone involved in public power. It brings together utility leaders, policymakers, and industry experts nationwide to discuss the latest trends, challenges, and opportunities in the public power sector. By attending, you’ll gain valuable insights into the future of public power, explore innovative solutions, and network with peers who share your commitment to providing reliable, affordable, and sustainable electricity.
Key Highlights of the Conference:

Educational Sessions: The conference features a robust program of educational sessions covering various topics, including grid modernization, renewable energy integration, cybersecurity, and regulatory updates. These sessions are designed to provide attendees with the knowledge and tools they need to navigate the evolving landscape of public power.
Expert Speakers: Hear from industry leaders and visionaries who will share their expertise and perspectives on the most pressing issues facing public power today. Keynote speakers will inspire and challenge you to think differently about the industry’s future.
Networking Opportunities: The APPA Annual Conference offers numerous opportunities to connect with fellow attendees, including networking receptions, roundtable discussions, and special interest group meetings. These interactions can lead to valuable partnerships and collaborations that can help advance your organization’s goals.
Exhibit Hall: Explore the latest products and services from leading vendors in the public power industry. The exhibit hall is a great place to discover new technologies and solutions that can enhance your utility’s operations and efficiency.
Special Events: Enjoy various special events, including the opening reception, awards luncheon, and closing banquet. These events provide a relaxed and enjoyable atmosphere to network and celebrate the achievements of the public power community.
CIS Infinity: Be one of the first to see CIS Infinity’s latest version, V5. We’ll demonstrate how this cloud-based, intuitive customer information and billing solution will save you time and money. And when it’s integrated with our larger product ecosystem, you’ll have everything you need right at your fingertips to serve your community better than ever before.

Join Advanced at the APPA Annual Conference
As a proud participant in the APPA Annual Conference, Advanced is excited to engage with other public power professionals and share our expertise in the field. Our team will be on hand to discuss our latest projects, innovations, and solutions designed to support the public power sector. We look forward to exchanging ideas and exploring new opportunities for collaboration.
We can’t wait to see you in New Orleans!

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Advanced Will Attend ACE25
2025-06-08 - 2025-06-11 | Denver Convention Center, 700 14th St, Denver, CO, 80202, United States
Advanced Will Attend ACE25: The Premier Water Industry Event
Advanced will attend ACE25, the American Water Works Association’s (AWWA) Annual Conference and Exposition. This prestigious event, taking place from June 8-11, 2025, in Denver, CO, is a cornerstone for water industry professionals. It offers unparalleled opportunities for learning, networking, and discovering the latest innovations in water management. We’ll showcase our latest version of CIS Infinity, V5, and several of our newest products from our tightly integrated product ecosystem.
Why Attend ACE25?
ACE25 is more than just a conference; it’s a gathering of the brightest minds and leading organizations in the water sector. Attendees will have the chance to engage with over 12,000 water professionals from around the globe. The event features a comprehensive program that includes technical sessions, workshops, and an expansive exhibit hall showcasing cutting-edge products and services.
What to Expect at ACE25

Technical Sessions and Workshops: With over 100 sessions covering a wide range of topics, ACE25 offers in-depth insights into the latest trends, research, and technologies in water management. Whether you’re interested in water quality, infrastructure, or sustainability, there’s something for everyone.
Networking Opportunities: ACE25 is the perfect place to connect with industry peers, share experiences, and build lasting professional relationships. There are numerous opportunities to engage with fellow attendees, from networking receptions to special interest group meetings.
Exhibit Hall: The exhibit hall is an innovation hub featuring over 500 exhibitors. Here, you can explore the latest products and services shaping the water industry’s future. It’s a great chance to see new technologies and meet the experts behind them.
Keynote Speakers: The conference will host several keynote speakers who are leaders in the water industry. These sessions are designed to inspire and provide valuable insights into the sector’s challenges and opportunities.
Advanced Latest CIS Infinity: Stop by booth 735 to see our latest version of CIS Infinity, V5! You’ll see why this cloud-based, intuitive customer information and utility billing software will save you time and money.

Join Us at ACE25
We invite you to join us at ACE25 and be part of this exciting event. Whether you’re a seasoned professional or new to the industry, ACE25 offers something for everyone. It’s an opportunity to learn, grow, and contribute to the future of water management.
Stay tuned for more updates on our participation at ACE25. We look forward to seeing you in Denver!

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2025 Arizona User Group Meeting
2025-06-23 - 2025-06-24 | Town of Queen Creek, AZ, 21802 S. Ellsworth Road, Queen Creek, AZ, 85142, United States
2025 Arizona User Group Meeting
Join us for the 2025 Arizona User Group Meeting in the charming Town of Queen Creek, Arizona, on March 25-26, 2025. This event is designed to unite our valued customers for two days of insightful sessions, networking opportunities, and hands-on workshops.
Why Attend the 2025 AZ User Group Meeting?

Attending the 2025 Arizona User Group Meeting is a fantastic opportunity for anyone looking to enhance their skills and knowledge in CIS Infinity. You’ll discover new tips and tricks to maximize the software’s potential, making your work more efficient and effective. Additionally, this event offers a unique chance to network with super users in your area, allowing you to share experiences, solve common challenges, and build valuable professional relationships. Moreover, you’ll stay ahead of the curve by learning about the latest industry trends specific to Arizona, ensuring you remain competitive and informed in your field. Don’t miss out on this enriching experience!

Event Highlights:

Engaging Sessions: Learn from industry experts and gain valuable insights into the latest trends and best practices.
Networking Opportunities: Connect with peers, share experiences, and build lasting relationships.
Hands-On Workshops: Participate in interactive workshops to enhance your skills and knowledge.

How Do I Register?

Ready to secure your spot at this year’s user group meeting? Simply fill out the form below to register. Once you’re signed up, you’ll receive the latest updates, be among the first to view the agenda and get details about our exciting social event. Don’t delay—register today to stay informed and connected!

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Join Advanced Utility Systems at OMTRA 2025
2025-09-07 - 2025-09-10 | Deerhurst, 1235 Deerhurst Drive, Huntsville, ON, P1H2E8, Canada
Join Advanced Utility Systems at OMTRA 2025 — September 7–10, Deerhurst Resort
Advanced Utility Systems is proud to be a Diamond Sponsor of the 2025 OMTRA Fall Conference and Annual General Meeting, hosted by the Ontario Municipal Tax & Revenue Association. Held at the scenic Deerhurst Resort in Huntsville, this premier event brings together municipal tax and revenue professionals from across Ontario for four days of learning, networking, and innovation.
Why Attend OMTRA 2025?
OMTRA is the go-to annual gathering for municipal leaders and specialists focused on revenue collection, customer service, and digital transformation. This year’s agenda features:

Keynote speakers, including Peter Katz and Jill Heinerth, will offer inspiration and insight.
Engaging sessions on AI, stormwater management, POA collections, and more.
Fun extras like a golf tournament, games night, and gala entertainment by Supersonic Hearts.

Visit Our Advanced Utility Systems at OMTRA 2025
Stop by the Advanced Utility Systems booth to:

Explore our industry-leading solutions.
Learn how SmartVX is transforming customer engagement through personalized, multilingual video communications tailored for utilities.
Schedule a demo and enter to win!

Don’t Miss Our Session on SmartVX
We’ll be presenting a dedicated session on SmartVX, showcasing how utilities can elevate customer experience, streamline billing communications, and drive engagement through innovative video technology.
Why You Need to See SmartVX in Action
Stop by the Advanced Utility Systems booth at OMTRA 2025 to see how municipalities can elevate citizen engagement with SmartVX. This innovative video platform transforms routine communications—like property tax notices, water bills, and service updates—into personalized, multilingual video messages that are easy to understand and act on. SmartVX helps municipalities reduce inbound inquiries, improve compliance, and build trust through clear, accessible communication. Visit us to experience SmartVX in action, explore real-world municipal use cases, and learn how it integrates seamlessly with your existing systems.
Whether you’re looking to modernize your operations or simply connect with peers, OMTRA 2025 is the place to be. We look forward to seeing you there!

Advanced Will Attend ECM's Annual Meeting
2025-09-14 - 2025-09-16 | Beau Rivage Biloxi MS, 875 Beach Blvd., Biloxi, MS, 39530, United States
Advanced Utility Systems Will Attend ECM’s Annual Meeting — September 14–16, Biloxi, MS
Advanced Utility Systems is excited to attend the Electric Cooperatives of Mississippi Annual Meeting, held at the beautiful Beau Rivage Resort in Biloxi. This annual gathering brings together cooperative leaders, utility professionals, and technology partners from across Mississippi to explore new ideas, strengthen relationships, and shape the future of electric service.
Why Attend ECM’s Annual Meeting?
This event is a cornerstone for Mississippi’s electric cooperatives, offering:

Insightful sessions on industry trends, innovation, and leadership.
Opportunities to connect with peers and technology providers.
A vibrant expo showcasing solutions designed to support cooperative success.

Visit Our Booth to Experience SmartVX
Stop by the Advanced Utility Systems booth to see SmartVX in action—a powerful video communication platform designed to help electric cooperatives connect with members in a more engaging, personalized way. SmartVX transforms routine messages like outage updates, billing notices, and service changes into clear, multilingual video experiences that drive understanding and action. Learn how SmartVX can:

Reduce member confusion and call center traffic.
Improve payment compliance and service awareness.
Strengthen trust through transparent, accessible communication.

Discover SmartVX at ECM’s Annual Meeting
Electric cooperative leaders—discover how to streamline member communications and cut costs with SmartVX. This powerful video messaging platform transforms routine notices like billing statements, outage alerts, and service updates into personalized, multilingual videos that are easy to understand and act on. SmartVX helps cooperatives reduce inbound calls, improve response rates, and save valuable time and resources. Visit our booth to see SmartVX in action, explore real-world cooperative use cases, and learn how it integrates seamlessly with your existing systems. Let us show you how smarter communication can lead to stronger member engagement.
Whether you’re looking to modernize member engagement or explore new tools for operational efficiency, we invite you to visit our booth and discover how SmartVX can support your cooperative’s mission.

AUS Will Attend MISAC 2025
2025-10-19 - 2025-10-22 | Town and County Resort, 500 Hotel Cir N, San Diego, CA, 92108, United States
Join Us in Sunny San Diego in October for MISAC!

October 19–22, 2025Town & Country Resort, San Diego, CALearn more about MISAC 2025
Advanced Utility Systems is excited to announce our participation in the Municipal Information Systems Association of California (MISAC) Annual Conference—a premier event bringing together IT professionals, municipal leaders, and technology innovators from across California.
What is MISAC?
MISAC is a respected organization dedicated to promoting excellence in information technology within local government agencies. The annual MISAC Conference is a cornerstone event that offers:

Educational sessions on emerging technologies, cybersecurity, digital transformation, and smart city initiatives.
Networking opportunities with municipal IT leaders, solution providers, and industry experts.
A vibrant exhibit hall showcasing the latest innovations in public sector technology.

Whether you’re a city IT manager, utility leader, or technology strategist, MISAC provides the insights and connections to help your organization thrive in a rapidly evolving digital landscape.
Why You Should Attend
This year’s conference is set in beautiful San Diego and promises to be one of the most dynamic yet. Attendees will gain:

Hands-on exposure to cutting-edge municipal technologies.
Actionable strategies for improving service delivery and operational efficiency.
Opportunities to collaborate with peers facing similar challenges and goals.

Visit Advanced Utility Systems at MISAC 2025
Our team will be on-site to showcase the latest advancements in utility customer information systems, including:

CIS Infinity V5 – Our next-generation customer information system, designed for maximum flexibility, performance, and user experience.
SmartVX – A powerful, cloud-based customer engagement platform that transforms how utilities communicate with and serve their customers.

Visit our booth to experience live demos, meet our experts, and learn how our solutions can help your utility deliver smarter, more connected services.

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Attend APPA's Customer Connnections Conference
2025-11-02 - 2025-11-05 | Salt Lake City, UT, Salt Lake City, UT, United States
Attend APPA Customer Connections Conference 2025 with Advanced!
Advanced will attend the APPA Customer Connections Conference in November 2025 and demo the latest version of CIS Infinity, V5. This premier event, organized by the American Public Power Association (APPA), will occur November 2-5 in Salt Lake City, UT. The APPA Customer Connections Conference is a key event for public power professionals focused on customer service, communications, energy services, and key accounts.
Why Attend the APPA Customer Connections Conference?
The APPA Customer Connections Conference is essential for anyone involved in public power customer service and engagement. It brings together utility professionals, policymakers, and industry experts nationwide to discuss the latest trends, challenges, and opportunities in customer service and community engagement. Attending, you’ll gain valuable insights into innovative customer service strategies, explore new technologies, and network with peers who share your commitment to enhancing customer experiences in the public power sector.
Key Highlights of the Conference:

Educational Sessions: The conference offers a comprehensive program of educational sessions covering various topics, including customer engagement, digital transformation, energy efficiency programs, and community outreach. These sessions are designed to provide attendees with the knowledge and tools they need to improve customer satisfaction and operational efficiency.
Expert Speakers: Hear from industry leaders and visionaries who will share their expertise and perspectives on the most pressing issues facing public power customer service today. Keynote speakers will inspire and challenge you to think creatively about the future of customer engagement.
Networking Opportunities: The APPA Customer Connections Conference provides numerous opportunities to connect with fellow attendees, including networking receptions, roundtable discussions, and special interest group meetings. These interactions can lead to valuable partnerships and collaborations to help advance your organization’s customer service goals.
Exhibit Hall: Explore the latest products and services from leading vendors in the public power industry. The exhibit hall is a great place to discover new technologies and solutions to enhance your utility’s efficiency and customer service operations.
Special Events: Enjoy various special events, including the opening reception, awards luncheon, and closing banquet. These events provide a relaxed and enjoyable atmosphere to network and celebrate the achievements of the public power community.
CIS Infinity: Join us at APPA’s Customer Connection Conference, and you’ll be one of the first to see CIS Infinity’s latest version, V5. This web-based, intuitively designed customer information and billing software will maximize your team’s performance and increase operational efficiencies. When paired with our larger ecosystem of products, you can serve your community better than ever.

Join Advanced at the APPA Customer Connections Conference
As a proud participant in the APPA Customer Connections Conference, Advanced is excited to engage with other public power professionals and share our expertise in the field. Our team will be on hand to discuss our latest projects, innovations, and solutions designed to support the public power sector. We look forward to exchanging ideas and exploring new opportunities for collaboration.
We look forward to seeing you in Salt Lake City at the APPA Customer Connections Conference.

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HCTC 2025
2025-12-01 - 2025-12-04 | Gaylord Pacific, 1000 H St., Chula Vista, CA, 91910, United States
Join Us at HCTC 2025: Elevate Your Skills and Network with Industry Leaders
The Harris Customer Training Conference (HCTC) 2025 is set to take place from December 2-4, 2025, at the stunning Gaylord Pacific in San Diego, CA. This annual event is a cornerstone for professionals looking to enhance their technical skills, adopt industry best practices, and shape the future of Harris products and solutions. HCTC 2025 offers many opportunities to learn, connect, and grow, whether you are a seasoned user or new to the Harris community.
What to Expect at HCTC 2025
Networking Opportunities: HCTC 2025 is designed to foster connections among peers and industry experts. Attendees will have numerous opportunities to engage in meaningful conversations, share insights, and build lasting relationships. You’ll find plenty of ways to expand your professional network, from casual meet-and-greets to structured networking sessions.
Product Exploration: Discover the latest offerings from Harris and get hands-on experience with new tools and features. Advanced Subject Matter Experts and Customer Super Users will be on hand to demonstrate how you can leverage the latest CIS Infinity innovations to improve your workflows and achieve better results. Whether you’re interested in learning new tips and tricks, improving operational efficiencies, or advanced functionalities, HCTC 2025 has something for everyone.
Learning Sessions: Our comprehensive learning sessions are designed to increase your technical know-how and help you leverage best practices in your daily operations. You can tailor your conference experience to your specific needs and interests with various tracks. Sessions will cover a wide range of topics, from basic functionalities to advanced techniques, ensuring valuable content for every attendee.
Pre-Conference Sessions: HCTC 2024 featured in-depth pre-conference sessions that allowed attendees to dive deep into specific topics. These sessions were based on attendee feedback and designed to provide targeted learning opportunities.
Why Attend HCTC 2025?
Attending HCTC 2025 is an investment in your professional development and a chance to be part of a dynamic and supportive community. Here are just a few reasons why you should join us:

Enhance Your Skills: Gain practical knowledge and learn new techniques to apply immediately in your work.
Stay Updated: Keep up with the latest developments in Harris products and services.
Network: Build relationships with peers, industry experts, and Harris staff.
Be Inspired: Hear from thought leaders and innovators shaping the industry’s future.
Sustainability: Participate in an event committed to reducing its environmental footprint.

HCTC 2025 Agenda
Pre-Conference

Conference

*Schedule, agendas, and session titles and descriptions are subject to change.
Don’t miss this opportunity to elevate your skills and connect with the Harris community. Register now for HCTC 2025 and secure your spot at this must-attend event. We look forward to seeing you in San Diego!
Would you like to see the latest CIS Infinity Version 5 in action? Schedule your demo at HCTC today.

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2026 Arizona User Group Meeting
2026-03-25 - 2026-03-26 | ASU Innovation Center, 249 E Chicago St, Chandler, AZ, 85225, United States
Join Advanced Utility Systems customers in Chandler, AZ, for two days of sessions, networking, and hands‑on workshops at the 2026 Arizona User Group Meeting. The event brings users together to learn new skills, exchange ideas, and strengthen their knowledge of CIS Infinity and related workflows.
Why Attend

Build your CIS Infinity skills through practical instruction.
Learn new tips that help you work more efficiently.
Connect with other super users in Arizona and discuss shared challenges.
Stay informed about current Arizona utility trends that influence daily operations.

Event Highlights

Sessions: Advanced specialists share guidance on current practices and trends.
Networking: Meet peers and expand your professional relationships.
Round Table Discussions: Participate in interactive sessions that strengthen your technical abilities.

Registration for the 2026 Arizona User Group Meeting
Complete the form below to secure your place. After you register, you will receive updates, the event agenda, and information about the social activity. Submit your registration at least seven days before the event. Required fields include name, email, job title, company, and your preferred user group meeting.

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2026 California User Group Meeting
2026-04-07 - 2026-04-08 | Rancho Cucamonga, 8303 Rochester Ave, Rancho Cucamonga, CA, 91730, United States
Join Advanced Utility Systems customers for two days of sessions, networking, and hands‑on workshops at the 2026 California User Group Meeting. You will learn new practices, exchange ideas, and strengthen your knowledge of CIS Infinity and related processes.
Why Attend
You will connect with peers, exchange ideas, and discuss shared challenges while learning from specialists who cover current industry trends and practical methods. The meeting offers time to strengthen your skills through hands‑on workshops that support daily operations and help you apply new practices. You will also explore the latest developments in CIS Infinity and partner solutions, helping you stay informed and improve operational efficiency.
2026 California User Group Meeting Highlights

Networking: Meet other users and build new professional relationships.
Sessions: Hear insights on trends, best practices, and solution improvements.
Round Table Discussions: Discuss shared needs and explore new ideas with fellow attendees.

How to Register
Complete the event form to confirm your attendance. After you register, you will receive updates, the agenda, and details about the event schedule. Register at least seven days before the meeting. Required fields include name, email, job title, company, and your preferred user group meeting. Indicate To assist with our food and beverage preparation, list dietary needs.

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IUCX 2026
2026-04-14 - 2026-04-16
Join Us at IUCX 2026: Connect, Learn, and Explore Customer Experience Innovation
Advanced will attend IUCX 2026, the leading conference for customer experience, technology, and utility operations. This year’s event will bring utility professionals together to learn practical strategies, explore new tools, and share insights that strengthen customer engagement.What to Expect at IUCX 2026
What to Expect at IUCX
Practical Learning Across CX and Utility Operations
IUCX offers sessions focused on topics that matter to electric, gas, water, and wastewater utilities. Attendees will participate in workshops and presentations that highlight meter-to-cash processes, current trends, and examples from utilities that lead in customer experience.
Opportunities to See Advanced Solutions in Action
Visit our booth to learn how Advanced supports utilities with proven technology that improves service delivery. You can explore the latest version of CIS Infinity and learn how tools such as SmartVX support customer communication. Our team will demonstrate how Advanced and Harris work together to provide an integrated technology ecosystem for utilities.
A Place to Build Stronger Industry Connections
The conference brings together professionals from across North America. Conversations throughout the event help attendees exchange ideas, compare approaches, and learn from each other’s experiences. The exhibit hall also offers dedicated time to meet vendors, see demonstrations, and find solutions that support your organization’s goals.
Why You Should Attend
Attending IUCX 2026 gives you opportunities to strengthen your understanding of customer experience, connect with industry peers, and explore technologies that support long-term improvement. You will gain insights that you can bring back to your teams and apply in day-to-day operations.
We look forward to meeting you at IUCX 2026 and sharing how Advanced can support your utility’s customer experience initiatives.

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2026 Central User Group Meeting
2026-04-20 - 2026-04-21 | Edmond, OK, 5300 E Covell, Edmond, OK, 73034, United States
Join Advanced Utility Systems customers at the 2026 Central User Group Meeting in Edmond, OK, for two days of sessions, networking, and hands‑on workshops that strengthen skills and support collaboration. You will learn new approaches, trade ideas, and expand your knowledge of CIS Infinity and related practices.
Why Attend

Connect with peers and share industry experiences.
Learn from specialists who cover current trends and practical methods.
Participate in workshops that strengthen technical proficiency.
Stay current with utility management and technology developments.
Explore updates for CIS Infinity and partner solutions.

Event Highlights

Networking: Build relationships with professionals across the region.
Sessions: Hear insights on best practices and new solutions.
Round Table Discussions: Gain practical advice from other super users.

Register for the 2026 Central User Group
Complete the event form to confirm your attendance. After you register, you will receive updates, the agenda, and details about the event activities. Register at least seven days before the meeting. Required fields include name, email, job title, and company, and list any dietary restrictions.

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Join Advanced at OWWA Next Wave in Niagara Falls
2026-05-04 - 2026-05-07
Ontario’s Water Conference & Trade Show 2026
The Ontario Water Conference & Trade Show 2026 (Next Wave 2026) brings water professionals together to focus on industry practices, system improvements, and technologies that support safe and reliable water delivery. Organized by the Ontario Water Works Association, the conference offers learning opportunities, product exploration, and time to engage with peers across the sector.
What to Expect at Next Wave 2026
Educational Sessions Across Key Water Industry Topics
Attendees will take part in sessions that explore current challenges and operational trends in Ontario’s water sector. Presentations will cover regulatory updates, treatment and distribution practices, asset management, and customer-focused strategies. Each session offers practical information that helps support daily decision-making.
An Engaging Trade Show Featuring Solutions for Water Utilities
The trade show provides access to vendors that support all areas of water operations. Visitors can explore products, see demonstrations, and meet teams that offer tools for treatment, monitoring, customer service, and system performance. Exhibitors represent a range of specialties that support planning, maintenance, and long-term system sustainability.
Opportunities to Connect with Water Industry Professionals
The event creates space for meaningful conversations with engineers, operators, managers, technology providers, and municipal leaders. Discussions throughout the conference help attendees exchange insights, compare approaches, and learn from peers who manage similar challenges across Ontario.
Why You Should Attend Next Wave 2026
Attending the Next Wave 2026 supports your ongoing professional development and helps you stay informed about trends and programs that influence water operations across the province. You will:

Learn practical approaches to current industry challenges,
Explore tools and technologies that support system efficiency
Connect with professionals across Ontario’s water community
Bring actionable insights back to your organization

Looking for a new CIS and attending Next Wave 2026? Fill out the form below to schedule your CIS Infinity demo today.

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2026 Northeastern User Group Meeting
2026-05-05 - 2026-05-06 | Cafe 1611, 4301 E Parham Rd, Administration Building 2nd Floor, Henrico, VA, 23238, United States
Join Advanced Utility Systems for the 2026 Northeastern User Group Meeting in Henrico County, Virginia. The event brings CIS Infinity users together to share ideas, strengthen skills, and explore practical strategies for utility operations.
User group meetings create a collaborative environment where customers build professional connections, stay informed about industry trends, and gain skills that support efficient operations. If you want to attend a meeting in another region, submit your information in the event registration form and select the location that fits your schedule.
Why Attend
The meeting helps you deepen your CIS Infinity knowledge through focused learning and open discussion. You will discover new ways to use the system, improve everyday processes, and stay informed about issues that shape utility management in the Northeast.
What to Expect

Regional Networking: Connect with utility staff from across the Northeast and exchange solutions to common challenges.
Targeted Learning Sessions: Hear insights from subject matter experts who will address ways to increase efficiency with CIS Infinity.
Product Updates: Review the latest software improvements and learn how they support your team’s efficiency.
Round Table Discussions: Participate in discussions with other super users about the successes and challenges you share.

Complete the registration form on this page to secure your place at the event. After you register, you will receive agenda updates and details about the planned social activity. Registration closes seven days before the meeting.

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2026 Rocky Mountain User Group Meeting
2026-05-13 - 2026-05-14 | Westminster CO, 4800 West 92nd Ave, Westminster, CO, 80031, United States
Join Advanced Utility Systems for the 2026 Rocky Mountain User Group Meeting in Westminster, Colorado. The event brings customers together for two days of learning, discussion, and practical skill building.
Why Attend the 2026 Rocky Mountain User Group Meeting
The meeting gives you the opportunity to strengthen your CIS Infinity skills and connect with other users in the Rocky Mountain region. You will take part in sessions that explore current industry topics and practical solutions for utility operations. You will also review new product developments and learn how to apply them in your organization.
User group meetings help customers stay informed about industry developments and gain practical skills that support efficient operations. If you want to participate in a meeting in another region, select your preferred location in the registration form.
What You Can Expect

Networking: Meet peers, share experiences, and build strong working relationships within the utility community.
Focused sessions: Hear insights from industry professionals who cover trends, best practices, and new approaches in utility management.
Hands-on workshops: Work through guided activities that help you apply new skills and build confidence with CIS Infinity.
Product updates: Review the newest CIS Infinity enhancements and learn about new offerings from our partners.
Collaborative environment: Join open discussions and contribute ideas that help address shared challenges.

How to Register
Complete the registration form on this page to join the event. After you register, you will receive updates, the full agenda, and details about the social activity planned for attendees. Registration closes seven days before the event.

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2026 Southeastern User Group Meeting
2026-05-18 - 2026-05-19 | Pensacola Energy, 1625 Atwood Drive, Pensacola, 32514, United States
Join Advanced Utility Systems for the 2026 Southeastern User Group Meeting in Pensacola, Florida. The event brings utility professionals together for two days of learning, discussion, and practical skill building.
Why Attend the 2026 Southeastern User Group Meeting
The meeting gives you the chance to connect with peers, explore new ideas, and strengthen your CIS Infinity skills. You will take part in sessions focused on industry trends, practical solutions, and best practices to improve daily operations. Attendees will also see CIS Infinity V5 in action and learn about tools that support efficient workflows.
What You Can Expect

Networking: Meet peers, exchange insights, and build relationships that support ongoing collaboration.
Focused sessions: Learn from experts who cover current industry developments and practical improvement strategies.
Engaging discussions: Join conversations that encourage problem-solving and shared learning within the regional utility community.
Product insights: Review the latest CIS Infinity updates and explore features that support operational efficiency.

How to Register
Complete the registration form on this page to secure your place at the event. After you register, you will receive updates, the event agenda, and information about the scheduled social activity. Registration closes seven days before the meeting.

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Webinar: Governing AI in Utilities
2026-06-09 14:00 - 15:00 (America/Halifax)
Governing AI in Utilities: From Risk Management to Responsible Adoption

Artificial intelligence is moving from experimentation into everyday utility operations. As that shift happens, governing AI in utilities is no longer just an IT concern. It is increasingly a leadership responsibility that involves executives and boards.
Utilities are being asked to move quickly with AI to improve efficiency, reliability, and customer service. At the same time, they must protect customer trust, system security, regulatory compliance, and operational control. Those priorities do not always move at the same pace.
In many organizations, technology adoption is outpacing policy. AI tools are often introduced before clear guardrails are in place. Once AI moves beyond limited pilots into production systems, questions surface. Who owns the data? Who is accountable for outcomes? How are decisions audited or challenged? How is security maintained as access broadens? The way utilities answer these questions early can have lasting implications for risk, resilience, and confidence in AI-enabled processes.
In this session, we will look at how utilities are addressing AI governance in practice. Drawing on perspectives from utility executives, IT and security leaders, and industry practitioners, the discussion will examine how governance models, security controls, deployment choices, and cybersecurity practices work together. The focus is on practical decisions utilities are making today to bring oversight and accountability to AI without shutting down innovation. Attendees will leave with a clearer view of how AI can be structured as a managed, trusted capability rather than an emerging source of risk.

What You Will Learn at This Webinar: Governing AI in Utilities

Why AI governance is increasingly an executive- and board-level discussion
How utilities are defining data access, stewardship, and accountability as AI use expands
How governance and approval models support responsible AI use at scale
How deployment approaches, penetration testing, and cybersecurity practices influence AI risk
What it looks like to establish guardrails early while still allowing teams to move forward

Who Should Attend
Governign AI in Utilities is intended for utility executives, IT and security leaders, CIS and applications teams, and others involved in AI strategy, governance, or risk management. It will also be helpful for compliance, legal, and internal audit professionals who are being asked to support AI initiatives without established frameworks. If your organization is already using AI, or actively evaluating it for operations, customer service, analytics, or decision-making, this session will help you think more clearly about oversight, accountability, and long-term sustainability.

Join Us at ACE26
2026-06-21 - 2026-06-24
Join Us at ACE26 in Washington, D.C.
ACE26, hosted by the American Water Works Association, brings water professionals together to focus on solutions that support safe, reliable, and sustainable water systems. The event will take place from June 21 to 24, 2026, in Washington, D.C., and will offer learning opportunities, technology exploration, and time to engage with peers across the industry.
What to Expect at ACE26
Sessions That Explore Current Water Sector Challenges
Attendees will learn from presentations that highlight regulatory changes, treatment practices, system resilience, and customer service improvements. Each session focuses on practical approaches that utilities can apply to everyday operations.
A Comprehensive Exhibit All Featuring Water Technology and Services
The exhibit hall gives visitors access to tools, products, and services that support planning, treatment, monitoring, digital operations, and customer engagement. Exhibitors represent a wide range of specialties that help utilities strengthen system performance and prepare for future needs.
Connections Across the Water Community
ACE26 brings together engineers, operators, utility leaders, technology partners, and policy experts. Conversations throughout the event help attendees exchange ideas, compare strategies, and learn from peers across North America.
Why You Should Attend ACE26
Attending ACE26 supports your professional development and helps you stay current with the trends shaping the water sector. You will:

Learn approaches that support daily decision-making
Explore technologies that improve operational efficiencies
Build relationships with professionals across the industry
Bring actionable insights back to your team

If your organization plans to replace its current CIS, our team can walk you through how a modern platform helps streamline processes and improve daily operations. A demo gives you a clear view of how automated workflows, centralized data, real‑time insights, and integrated tools support billing, customer service, and long‑term system efficiency. To see what a future‑ready CIS can do for your utility, sign up for a personalized demonstration and explore the features that matter most to your team.

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Advanced to Attend APPA's Customer Connections Conference
2026-10-25 - 2026-10-28 | Nashville, TN, 250 Rep John Lewis Way S, Nashville, TN, 37203, United States
Attend APPA’s Customer Connections Conference 2026
Advanced Utility Systems will attend the APPA Customer Connections Conference 2026, hosted by the American Public Power Association (APPA). This premier event brings together public power professionals focused on customer service, public communications, energy innovation and adoption, and key accounts.
The Customer Connections Conference is designed for utility teams looking to strengthen customer engagement strategies, learn from peers across the country, and stay ahead of evolving expectations in the public power industry. Advanced looks forward to connecting with utility leaders and sharing how modern customer information and engagement platforms support these goals.
Why Attend the APPA Customer Connections Conference?

The APPA Customer Connections Conference is a must‑attend event for public power professionals responsible for customer experience and community engagement. The conference offers a national forum to explore current challenges, emerging trends, and proven strategies shaping how utilities connect with their customers and communities.
By attending, you will gain insight into how utilities across the country are improving customer service, advancing energy programs, and communicating more effectively with their customers.
Who Should Attend?

The Customer Connections Conference is designed for utility professionals at all levels, including specialists, analysts, supervisors, managers, directors, and vice presidents in customer‑facing roles. The event is valuable for both seasoned public power professionals and those newer to the industry, as well as rising leaders seeking broader exposure to customer‑centric utility operations.

Connect with Advanced Utility Systems
Advanced Utility Systems looks forward to attending the 2026 Customer Connections Conference and engaging with public power professionals throughout the event. Our team will be on site to discuss how utilities are modernizing customer information systems and strengthening customer engagement through scalable, data‑driven solutions.
If you are attending the conference, we invite you to connect with us in Nashville. Fill out the form below to schedule your meeting with us. We can’t wait to see you in Nashville and learn how we can work together in the future.

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Webinar: Private Cloud for Utilities
2026-11-10 14:00 - 15:00
Private Cloud for Utilities: Resilience with Control

As utilities modernize their technology environments, cloud strategy has become a practical, long-term decision. It affects security, resilience, and the extent of operational control a utility retains as systems evolve over time. While cloud adoption can enable innovation and efficiency, it also raises questions utilities must live with for years, not just during implementation. That’s where private cloud for utilities comes in.
Many utilities are moving away from one-size-fits-all cloud models and taking a closer look at deployment approaches that preserve choice and governance. Private cloud strategies are increasingly part of that shift, giving utilities a way to use modern cloud capabilities while maintaining clearer control over data, access, security, and change management.
This webinar looks at how utilities are using private cloud CIS deployments to build more resilient technology foundations without surrendering decision-making authority. The discussion will examine how private cloud environments can reduce attack surface, support disciplined security practices, and enable capabilities such as continuous delivery. Just as important, private cloud allows utilities to decide when and how new functionality is introduced rather than having changes dictated by external release schedules.
Attendees will gain insight into how utilities can benefit from ongoing innovation without being forced into vendor-driven timelines. The session will explore how deployment choices affect configuration, testing, and staff readiness, and why pacing change matters as much as adopting new technology. Participants will leave with a clearer understanding of how cloud strategy influences long-term agility, integration with best-of-breed solutions, and a utility’s ability to adapt as platforms, partners, and priorities evolve.

What You Will Learn at the Private Cloud for Utilities Webinar

How cloud deployment strategy shapes long-term control and governance
Why a private cloud can reduce risk while still supporting modern capabilities
How utilities manage release timing and change adoption in private cloud environments
How cloud decisions affect integration flexibility and future options
What to consider when planning for technology and vendor change over time

Who Should Attend
This webinar is intended for utility executives, IT and security leaders, architecture and applications teams, and others involved in platform or modernization decisions. It will also be useful for utilities evaluating cloud options while balancing innovation with regulatory, security, and operational requirements. If your organization is planning or refining its cloud strategy, this session offers a grounded perspective on how private cloud can support both stability and long-term flexibility.

HCTC 2026
2026-12-07 - 2026-12-10 | Gaylord Rockies, 6700 N Gaylord Rockies Blvd., Aurora, CO, 80019, United States
Join Us at HCTC 2026 in Denver
HCTC 2026 will take place from December 7 to 10, 2026, at the Gaylord Rockies Resort and Convention Center in Denver, Colorado. The conference brings the Harris user community together to learn practical skills, share experiences, and collaborate on product direction. Whether you work with Harris solutions every day or are still becoming familiar with them, the conference provides structured learning and direct access to peers and product experts.
What You Will Experience at HCTC 2026
Meaningful Networking
The conference creates time and space for attendees to connect with colleagues across the Harris ecosystem. You can take part in group discussions, meet new contacts, and exchange ideas that support your daily work. Conversations throughout the week help build relationships that continue long after the event ends.
Hands-On Product Exploration
You will have opportunities to explore current Harris offerings and learn how new capabilities can support your organization. Product experts and experienced users will guide demonstrations and show practical ways to improve accuracy, efficiency, and daily workflows.
Focused Learning Sessions
HCTC 2026 will offer a variety of session tracks so you can build an agenda that matches your role and interests. Sessions will cover foundational functions, as well as advanced configurations and operational techniques. Each session is designed to provide clear guidance that you can bring back to your team.
Optional Pre-Conference Deep-Dive Workshops
Pre-conference workshops give participants a chance to concentrate on specific topics in a smaller setting. These workshop sessions offer structured, in-depth instruction based on attendee feedback from previous years.
Pre-Conference Agenda
Preconference is where you can get real hands-on time with the solutions you use every day. With dedicated tracks for beginner, intermediate, and advanced users, you can choose sessions that match your experience and go deeper at your own pace. These workshops are designed as practical, working sessions, so you leave with new skills, answers to your questions, and the confidence to apply what you learned right away once you’re back at your utility.

Conference Agenda
The conference is where strategy, insight, and connection come together. You’ll hear directly from utility leaders, product experts, and peers who are tackling the same challenges you face, with sessions that highlight real-world success stories, new innovations, and practical takeaways. Beyond the sessions, it’s an opportunity to connect with the community, share ideas, and leave with a fresh perspective and actionable plans you can bring back to your team.

Why Attend HCTC 2026
Attending HCTC 2026 supports your ongoing development and strengthens your connection to the Harris community. During the conference, you can:

Build new skills that support your daily responsibilities
Stay current with product updates and future plans
Connect with peers, subject matter experts, and product specialists
Gain practical insights that help improve your processes

Don’t miss this opportunity to elevate your skills and connect with the Harris community. Register now for HCTC 2026 and secure your spot at this must-attend event. We look forward to seeing you at HCTC!
