CIS Infinity enables world-class customer service and operational efficiency through system automation, access to data, and ease of use
Chesterfield County, VA and Toronto, Canada. May 21, 2009
Harris Computer Systems ("Harris”) is excited to announce that Chesterfield County Department of Utilities, Virginia has selected Advanced Utility Systems’ CIS Infinity to replace its legacy customer information and billing (CIS) solution. Chesterfield is Advanced’s third client in the state of Virginia.
Chesterfield County Department of Utilities is a public utility that employs state-of-the-art technology to deliver the highest quality water and wastewater service to its customers. The department provides water service to approximately 105,000 customers and wastewater service to approximately 85,000 customers in the county.
Chesterfield County Department of Utilities is a leader in the water and wastewater utility industry. For its 2009 revenue bond issue, Chesterfield was recognized for its financial strength with a AAA bond rating from Moody, Fitch and Standard and Poor’s. Chesterfield is one of only three water and wastewater utilities in the country to receive a AAA rating from all three rating agencies. Chesterfield was also recently honored by The Association of Metropolitan Water Agencies (AMWA) with its top utility management award, recognizing the department as was one of only 11 public drinking-water systems in the country to receive the Platinum Award for Utility Excellence. Since 2001, the department has been awarded seven National Association of Counties (NACo) Achievement Awards for excellence in customer service.
As a utility that seeks to achieve excellence throughout the organization, Chesterfield, partnering with their CIS Consulting firm AAC Utility Partners, engaged in an exhaustive search for the best CIS solution to assist in the accomplishment of the Utility’s vision, mission, goals and objectives. For Chesterfield County, world-class customer service is a foundation of these initiatives.
“In order to provide world class service, our organization was looking for an intuitive, easy to use solution that provided quick access to complete and accurate information. After an exhaustive search of many products, the selection team was unanimous that CIS Infinity provided the depth and breadth of functionality with the access to data and ease of use that would enable us to meet our goal of world-class service. We are confident that CIS infinity will enable us to streamline and automate our business processes, quickly view our customer’s information, and access necessary data to effectively manage our operations. With these capabilities we will provide the level of service that Chesterfield customers expect and deserve,” states Fred Angel, Customer Operations Administrator for Chesterfield County Department of Utilities.
"Advanced provided the necessary system functionality and quality implementation plan needed to meet the requirements of Chesterfield County. We anticipate a high quality, low risk project delivered on time and on budget." states Edwin Crow, Managing Partner, AAC Utility Partners.
CIS Infinity will replace the County’s existing billing system. CIS Infinity will provide integration to downstream applications such as: Work Management, GIS, Meter Reading, Lockbox, and integration to the County’s Financial Software. As well, CIS Infinity will provide automation in the areas of billing, collections, customer contact, reporting and security, and customer self-service.
“Advanced Utility Systems is excited to partner with an industry leader and a utility where excellence is expected. Advanced and Chesterfield will work together to ensure a successful implementation so that all of Chesterfield County’s customers can benefit from the investment in CIS Infinity. We look forward to a long and successful partnership with Chesterfield County Department of Utilities,” states Peter Fanous, Vice President of Sales for Advanced.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Fred Angel, Customer Operations Administrator
Chesterfield County Department of Utilities
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
About AAC Utility Partners:
AAC Utility Partners (AAC), nationally headquartered in Columbia, South Carolina, is a utility-focused IT consulting firm that guides utilities of all services, sectors, and sizes (from 35,000 to 1.4 million accounts) through their major technology projects. AAC is also the developer of NavigateOne, a methodology, tools, templates and software system designed to ensure the accuracy, reliability and ease of these large-scale projects. For more information regarding AAC Utility Partners go to www.TeamAAC.com.
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."